Currently, the data export from FNMS to ServiceNow includes all the three different records types (Hardware inventory, Installed applications, Contracts). So if there are massive data to be processed, it may take a long time to complete. If you want...
Description The InstallCognos.ps1 script fails with the following error when the service account is a member of an AD group that doesn't exist. ERROR: The Flexera Analytics install script failed: An error occurred while enumerating through a collect...
Problem: When running ndschedag -e on a managed device, the resulting output only shows the schedule for one event, named ‘Daily Heartbeat’. Solution: When a managed device downloads its initial policy following installation, this policy will inc...
Symptoms: When running a ServiceNow export from FNMS to ServiceNow, you may encounter one or more errors related to connection or secure channel errors such as: ServiceNowConnectionTest.SendTestConnection: Error Checking Connetion to endpoint: api/...
Windows Obtain FlexNet Inventory Scanner for Windows Open https://flexeracommunity.force.com/Community/s/fnocssoUse the account details emailed to you with your order confirmation from Flexera to log inIn the “Your Downloads” section of the Home pag...
In some environments when setting up the required roles for FNMS and SAP, in the SAP Admin Module, the SAP security team may have naming conventions that they adhere to that differ from those specified in the Flexera documentation. Unfortunately, sh...
Scenario: You may wish to remove the current software usage data that is present within FlexNet Manager Suite – whether that is the raw usage displayed on Discovery & Inventory -> Raw Software Usage, or the ‘Last used date’ data that is present on...
Problem: When attempting to launch the FlexNet Beacon UI, an ERROR similar to the following is presented both in the UI and within the BeaconEngine.log: [ERROR] Failed to load schedule summary from 'C:\ProgramData\Flexera Software\Beacon\schedule....
Symptoms: Since the ExcludeDirectory value is coming from policy to be used to apply configuration locally on a machine, the agent overwrites any previous values in config.ini if it is present in the policy which overwrites custom exclusions Diag...
As we can see circled our issue is that the edition on this product is not being detected, it's coming up as Unspecified. This is our evidence page, as seen there is evidence for the circled records and we have information for the Name, Version a...
Within the FNMS WebUI, On your Data Inputs Page: From Web Help: This should take during the next full reconcile and will remove this connection along with any data from the FNMS DB that has been inserted by this connection, so If I removed an SCC...
When a managesoft component reports an error its possible to get windows to automatically email the entry, this only works for the older components (agent components) which are used both on the agent and some parts of the beacon Computer Manageme...
Within FNMS you have the ability on many pages including the System Tasks page below to download logs, you can perform this action in the administrator role, however, you can also enable this functionality for additional users. to do this, please fo...
Summary Customers may not see inventories from the VMs on AWS on the "All Inventory" page when AWS import is not used. Symptom This issue shows the following symptoms:1) Inventories from the VMs on AWS come into the ImportedComputer table, but not i...
SummaryJIT Error when opening the Beacon UI DiscussionWhen opening up the Beacon UI you may be prompted with a JIT error message asking you to 'Continue' or 'Quit'. This error message sometimes appears when a new user tries to open the Beacon UI. F...
SummaryPotential issues caused by having multiple Batch Processors configured within FNMS. You might have multiple Batch servers for multiple reasons such as, copying data from Production to UAT, recently changed to a new server and not decommission...
Summary You have a device which used to have Oracle DB installed on it but has now been uninstalled however this is still being reflected in FNMS as being installed. Cause There will be left over evidence somewhere on the device which is still...
Symptoms: In 2019 R1+ version , FlexNet Manager Suite can integrate with cloud service product such as Amazon , Azure. The inventory machine created from those cloud providers will have a new tab "Cloud Hosting" when the user open an inventory. Thi...
When configuring an Action for a Discovery & Inventory Rule (under Discovery & Inventory Rules -> Actions tab), the default behaviour is for MgsIPScan to use a ping-sweep for gathering discovery data through a network scan. For clarity, this setting...
Symptoms: The new Office 365 (O365) adapter fails when trying to retrieve the usage data. The error in the Importer log will look like - Failed to execute Reader 'Get Usage from Office 365 Exchange' from file C:\ProgramData\Flexera Software\Complian...
