FlexNet Manager Knowledge Base

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Knowledge Base Articles

Unable to delete disabled beacon

Description When attempting to delete a beacon in disabled status in the Beacons view, a red bar error occurs.The beacon remains undeleted.   Workaround Change the beacon status before attempting to delete. Or Run the query below on the complian...

Data export from FNMS to ServiceNow

Currently, the data export from FNMS to ServiceNow includes all the three different records types (Hardware inventory, Installed applications, Contracts). So if there are massive data to be processed, it may take a long time to complete. If you want...

Inventory Scanner Instructions

Windows Obtain FlexNet Inventory Scanner for Windows Open https://flexeracommunity.force.com/Community/s/fnocssoUse the account details emailed to you with your order confirmation from Flexera to log inIn the “Your Downloads” section of the Home pag...

dgottlieb by Level 4 Flexeran
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Naming Roles in SAP Admin Module

In some environments when setting up the required roles for FNMS and SAP, in the SAP Admin Module, the SAP security team may have naming conventions that they adhere to that differ from those specified in the Flexera documentation. Unfortunately, sh...

Graemehin by Level 5 Flexeran
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Locally configured ExcludeDirectory settings for Unix-like devices gets overwritten by agent policy update, if no exclusions are specified in inventory settings in the UI

Symptoms: Since the ExcludeDirectory value is coming from policy to be used to apply configuration locally on a machine, the agent overwrites any previous values in config.ini if it is present in the policy which overwrites custom exclusions  Diag...

JJacildo by Level 6 Flexeran
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Send email upon a managesoft error

When a managesoft component reports an error its possible to get windows to automatically email the entry, this only works for the older components (agent components) which are used both on the agent and some parts of the beacon   Computer Manageme...

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dcollins by Flexera Alumni
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How to assign subnets to a beacon

Sometimes when applying rules to run on beacons it’s easy to forget that the beacon itself also needs an authorised rule, usually, you can see this in the discovery logs as the following- Generating subnet ranges. 0 authorized ranges, 0 included  ...

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dcollins by Flexera Alumni
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Inventory device records for AWS instances are deleted if AWS status was "terminated" or failed to be retrieved at any time in the past

Summary Customers may not see inventories from the VMs on AWS on the "All Inventory" page when AWS import is not used. Symptom This issue shows the following symptoms:1) Inventories from the VMs on AWS come into the ImportedComputer table, but not i...

shirase by Flexera Alumni
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Issues caused by multiple Batch Processors.

SummaryPotential issues caused by having multiple Batch Processors configured within FNMS. You might have multiple Batch servers for multiple reasons such as, copying data from Production to UAT, recently changed to a new server and not decommission...

Dmulvaney by Flexera Alumni
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