When setting up your service account password in FlexNet Manager Suite, it's essential to ensure the security and functionality of your account. While you may want to use special characters to create a strong password, some characters can introduce a...
Summary: Sometimes when importing your FNMS license, you may receive a tamper detected error if the certificates in the FlexNet Activation Wizard itself or FlexNet Embedded associated dependencies are missing from the path or are not trusted. If you...
To use Microsoft Azure connectors on your inventory beacon, your local machine policy must be set to RemoteSigned. If the policy is set to something else, you will see errors on the Systems Tasks page related to AuthorizationManager when the modules ...
When setting up the Beacon its possible to route it through a reverse proxy, in the image above this is explained, The agents only have network availability to the reverse proxy server (Davecorp) However the agents will instead try and target the b...
On the Unprocessed Purchases page, if you’re unable to accept a purchase because the button is disabled, this is often due to the purchase not including the maintenance plan. FlexNet Manager Suite does not include maintenance plans in purchases b...
When importing large numbers in Business Adapter Studio from an Excel spreadsheet, they may show in scientific notation (for example, 1.01578e+010) in the FlexNet Manager Suite UI. This commonly occurs for purchase order numbers or serial numbers th...
If you run into issues with reconciliation while running the import and reconcile process, Flexera support may request a verbose log of the reconciliation to help diagnose the problem. Obtaining a verbose log must be done manually from the command l...
When connecting the FlexNet beacon to AWS, it will fail to execute if the PowerShell execution policy isn’t set to RemoteSigned. If the policy is set to something else, you will see the following error message in the importer log and on the System T...
If the import button is not available for SAP recommendations in the SAP Admin module after you've accepted and released the recommendations, there may be a missing application on the beacon with the SAP environment. Follow the steps below to deter...
There may be times when you need to kill a long running Batch Processor Task as it may be blocking subsequent tasks. You can do this using the BatchProcessTaskConsole, which can be found on the Batch Processor server in C:\Program Files (x86)\Flex...
SummaryDevice records in ComplianceComputer with Compliance Computer Status ID 4 You might see records within the Compliance Computer Table of the database that have a compliancecomputerstatusID of 4, this status means 'Awaiting Inventory' or 'Dummy...
Symptoms: When trying to connect Cognos to your SQL Server, you may see an error like: Error: "SQL Server did not return a response. The connection has been closed." Diagnosis: If your SQL Server is configured to only communicate via TLS 1.2, you wi...
FlexNet Inventory Agent and Inventory Beacon Vulnerability Update IOJ-2210678 Executive Summary A potential vulnerability exists in FlexNet inventory agent and inventory beacon versions 2020 R2.5 and earlier installations on Microsoft Windows. The v...
Symptoms: After performing a full applications export from FNMS to ServiceNow, there are missing installations in ServiceNow which exists in FNMS. The applications do not exist in the staging table for ServiceNow, indicating that it was not brought...
Problem: You need to edit/view a private report, but the owner of the report is not available to amend the report visibility themselves. Such a situation can occur if the colleague that created the report is on leave, or taking time off sick, etc. ...
Summary This article describes the procedure to use the Flexera Software-provided script to create an Oracle user for Oracle database inventory collection. Synopsis Although Flexera Software recommends inventory collection through Flexera inventory c...
Symptoms: When creating accounts in FlexNet Manager Suite On-Premises, under the Accounts -> All Accounts page, the search results do not contain all of the Users that you were expecting to see. Diagnosis: When generating the results for the fly-d...
Description When attempting to delete a beacon in disabled status in the Beacons view, a red bar error occurs.The beacon remains undeleted. Workaround Change the beacon status before attempting to delete. Or Run the query below on the complian...
Description If an inventory is updated with a nondefault role, the inventory does not consume any license.This is due to an incorrectly populated flag in the database. This can be confirmed with the query below:select * from ComplianceComputerRole...
Problem: When running ndschedag -e on a managed device, the resulting output only shows the schedule for one event, named ‘Daily Heartbeat’. Solution: When a managed device downloads its initial policy following installation, this policy will inc...
