In Flexera scope version 5.1.17 and 5.1.2, ServiceNowToFNMS script includes used Glide Aggregate to get the total record count which uses the chooseWindow() method to get the record counts.As per the latest ServiceNow Documentation Product Documentat...
After applying the latest service pack (SP1) to your FlexNet Manager for Engineering Applications 2022 R1 install, you may be redirected to a URL using HTTPS when trying to access the web interface. Once you’ve installed Service Pack 1, a redirect v...
When running a Usage Summary report, the report can fail with the following error: Unknown Error [Incident# 4269-805] Illegal character in name: ''. This error occurs due to an issue with the HTML output in FlexNet Manager for Engineering Applicatio...
When checking for trace rejection messages in a business adapter import, a message like the example below will appear if one of the mandatory fields for an object is not populated in the source data, even if the column isn’t used for matching. Exampl...
Description FNMS to ServiceNow Export stuck in Waiting state for scoped app 5.0.854. Take note that you won't notice the issue if you are only doing one of the following exports: HW, Apps, or Contract. However, if you run all 3 or just 2. The second...
Summary This article is useful for resolving errors seen during the 'usage' step of the O365 import Symptoms We have configured the O365 adapter, but when we try and run an import we see a failure related to the 'Usage' step. What is wrong with our s...
Symptoms The inventory reading process reading data from an ILMT database running on SQL Server fails with an error similar to the following: SendInstallerEvidence (Transfer data from source 'ILMT' to FNMP) (VersionFrom: 9.2.3) Failed to execute R...
As of September 2021, current FlexNet Inventory Agent agent versions do not support AIX workload partition (WPAR) virtualized operating system environments. There is an open idea to add support for these environments: FXONE-I-89: Agent support for AI...
Summary A failure error occurs during the inventory import/reconcile with an error similar to the following: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. Symptoms The following erro...
Symptoms: A custom report using the 'Cloud instance' node results in missing content unless the admin role or the OOTB Operator Role is given to the FNMS operator. Diagnosis: FNMS UI does not allow the CMInventory/list right to be configured on cu...
Description There is a known issue with FNMS when downloading a view in FNMS that has vowel markings, and other accent marks in the retuned data, as a Comma Delimited Value (CSV) file. This Bug causes the Uncode values of the letter to by output rat...
Summary This article contains details of a hotfix for the following known issue: Known Issue: Data Warehouse export fails with error when locale date format differs between the database user & Windows account used for running the export: "The conv...
SummaryThis article discusses the enhancement request raised to change the Symantec applications in the ARL which are now part of VeritasSymptomsVeritas was sold by Symantec earlier this year and Veritas is working independently now:https://www.syman...
SummaryUnable to link some Virtual machines to an Asset from Inventory Without Assets viewSymptomsThis could be a known problem if you notice the following symptoms;1/ In the system setting page both the following are ON under Inventory>Virtual Machi...
SummaryThis KB article addresses the issue where FNMS only allows operators/admins to add one corporate unit/cost center/location/category to a role.SymptomsFlexNet Manager Suite only allows operators/admins to add one corporate unit/cost center/loca...
Summary This article discusses the known bug where filters disappear after copying/duplicating a report. Symptoms The filters that have been set in the first creation of a custom report disappear when the report is duplicated. Steps To Reproduce 1. C...
Summary Customers may not see inventories from the VMs on AWS on the "All Inventory" page when AWS import is not used. Symptom This issue shows the following symptoms:1) Inventories from the VMs on AWS come into the ImportedComputer table, but not i...
Symptoms: With SCCM import, the reconcile fails with an error similar to the one below: Failed to execute Reader 'GetUniversalApplicationInstalledInstallerEvidence-CreateIndexes' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\...
Summary This article provides details on the enhancement request to be able to search by SKU (Stock Keeping Unit). Symptoms An enhancement request has been raised to fulfil the ability to use a given SKU - assuming the purchase has an identified SKU ...
Description * This issue impacts on Managed Service Provider where multiple tenants are running. After an FNMS license is updated, end-users see "Sign In Failure" when logging in to MSP (ManagedServiceProvider) where SSO (SingleSignOn) is enabled. T...
