FlexNet Manager Knowledge Base

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Knowledge Base Articles

Flexera Log Gatherer - Public Beta

Proudly presenting Flexera Log Gatherer (Beta)   A simple to use tool that will gather all relevant log files efficiently and help with the diagnosis of any issues or support requests. All files are securely gathered locally on the server and can be...

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rbachmann by Flexera Alumni
  • 891 Views
  • 0 comments
  • 7 kudos

Reducing FlexNet Beacon engine's DNS Lookups

Summary This article applies to FlexNet Manager Suite cloud and on-premises implementations 2019 R2 and later. With FlexNet Manager Suite 2019 R2, new functionality has been added to FlexNet Beacon 14.0.x and later that can be invoked with the use of...

GregBirk by Technical Writer
  • 1555 Views
  • 1 comments
  • 2 kudos

Beacon Downgrade from manual upgrade

Summary: After upgrading from version x to a newer version. You might choose to upgrade your beacon or agent manually. Once this has been done, there is a chance, or you noticed that the agent or beacon downgrade from the most recent version to a...

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mcavanagh by Level 6 Flexeran
  • 1415 Views
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  • 2 kudos

Inventory device records for AWS instances are deleted if AWS status was "terminated" or failed to be retrieved at any time in the past

Summary Customers may not see inventories from the VMs on AWS on the "All Inventory" page when AWS import is not used. Symptom This issue shows the following symptoms:1) Inventories from the VMs on AWS come into the ImportedComputer table, but not i...

shirase by Flexera Alumni
  • 1082 Views
  • 0 comments
  • 0 kudos
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