When setting up the Beacon its possible to route it through a reverse proxy, in the image above this is explained, The agents only have network availability to the reverse proxy server (Davecorp) However the agents will instead try and target the b...
Symptoms: After performing a full applications export from FNMS to ServiceNow, there are missing installations in ServiceNow which exists in FNMS. The applications do not exist in the staging table for ServiceNow, indicating that it was not brought...
SummaryThis article covers an error you may encounter if your inventory beacon does not have enough free disk space.SymptomsWe are seeing a different error in the importer logs on the inventory beacon server where it cannot download the importer.xml....
Summary This article describes the procedure to use the Flexera Software-provided script to create an Oracle user for Oracle database inventory collection. Synopsis Although Flexera Software recommends inventory collection through Flexera inventory c...
SummaryOracle Inventory incorrectly shows the Advanced Security option as Used which then requires a LicenseSymptomsOracle Inventory incorrectly shows the Advanced Security option as Used which then requires a LicenseCauseThere was an issue in Oracle...
SummaryOperators linked to a Customer Role cannot change their PasswordSynopsisOperators linked to a Customer Role cannot change their PasswordExample:Role called "HelpDesk". users/operators assigned this role can't change their password If they go t...
Summary How to implement usage tracking on UNKNOWN PRODUCTS's Synopsis When the below can be seen in your usageagnet log, (once usage tracking has been setup) it means you will not be getting monitoring usage on the application.Session logging: UNKNO...
Problem: When running ndschedag -e on a managed device, the resulting output only shows the schedule for one event, named ‘Daily Heartbeat’. Solution: When a managed device downloads its initial policy following installation, this policy will inc...
Within the FNMS WebUI, On your Data Inputs Page: From Web Help: This should take during the next full reconcile and will remove this connection along with any data from the FNMS DB that has been inserted by this connection, so If I removed an SCC...
When a managesoft component reports an error its possible to get windows to automatically email the entry, this only works for the older components (agent components) which are used both on the agent and some parts of the beacon Computer Manageme...
Within FNMS you have the ability on many pages including the System Tasks page below to download logs, you can perform this action in the administrator role, however, you can also enable this functionality for additional users. to do this, please fo...
Summary This article provides details on the enhancement request to be able to search by SKU (Stock Keeping Unit). Symptoms An enhancement request has been raised to fulfil the ability to use a given SKU - assuming the purchase has an identified SKU ...
Summary An exemption reason was set but FNMS does not exclude the exemption configured virtual machine to calculate a PVU sub capacity point if the inventory source is ILMT Symptoms An exemption reason was set but FNMS does not exclude the exemption ...
SummaryThis article documents the Oracle License Optimization Report noted in FNMS-26234SymptomsEnhancement FNMS-26234 discusses new Oracle License Optimization Reports. The scripts to create these reports are attached to this article. ResolutionOnly...
SummaryAn error occurs in some existing on-premises implementations of FlexNet Manager Suite when upgraded to FlexNet Manager Suite 2018 R1. This error prevents you from viewing or editing the FlexNet Manager Suite configuration in IIS.SymptomsThe is...
Summary"Unexpected error" occurred when clicking the Download icon of the attached document that has "#" in the file nameSymptoms"Unexpected error" occurred when clicking the Download icon of the attached document that has "#" in the file name.webui....
SummaryTest Connection failed with "Could not impersonate the elevated user. LogonUser returned error code 1367", the Authentication is "Windows (specific account)"SymptomsTest Connection of the inventory system source connection failed with "Could ...
SummaryThis article provides an updated WMIEvidence.xml for use with FlexNet Manager Suite 2015 R2 SP4 and FlexNet Manager Suite R2 SP5 when experiencing the issues described in FNMS-35892SymptomsAn updated WMIEvidence.xml is required for FlexNet Man...
SummaryThis article describes the behavior seen when FlexNet Inventory Agent inventory information is overwritten by SCCM inventory due to the inventory date. This behavior was quantified as a bug in FNMS-24748SymptomsIf a FlexNet Manager Suite syste...
SummaryThis article documents the enhancement surrounding an improvement to the control of how long Oracle data is retained before being deleted when no longer being inventoried. This enhancement is available in FNMS-32773SymptomsGiven the following...
