FlexNet Manager Knowledge Base

How to Troubleshoot WebUI Red Bar Errors using the WebUI.log

Summary Troubleshooting WebUI Red Bar Errors/Exceptions like: "An error has occurred on this page; you may need to refresh the page. Error ID:" Synopsis Red Bar errors like below are caused by unexpected data the WebUI receives from the database, whi...

by asbeta Wanderer Jul 27, 2021

FNMS Integration with ServiceNow - Installations Missing in ServiceNow

Symptoms: After performing a full applications export from FNMS to ServiceNow, there are missing installations in ServiceNow which exists in FNMS. The applications do not exist in the staging table for ServiceNow, indicating that it was not brought...

Jellou Flexera Jul 01, 2021

FlexNet Manager Cloud FlexNet Manager Suite 2014 R3 FlexNet Manager Suite 2015 R2 SP5 FlexNet Manager Suite 2016 FlexNet Manager Suite 2016 R1 SP1 FlexNet Manager Suite 2017 R1 FlexNet Manager Suite 2017 R2 FlexNet Manager Suite 2017 R3 FlexNet Manager Suite 2018 R1 FlexNet Manager Suite 2018 R2 FlexNet Manager Suite 2019 R1 FlexNet Manager Suite 2020 R1 FlexNet Manager Suite 2020 R2 FNMS Cloud FNMS On-premises ServiceNow Servicenow integration

Error when beacon is downloading importer.xml

SummaryThis article covers an error you may encounter if your inventory beacon does not have enough free disk space.SymptomsWe are seeing a different error in the importer logs on the inventory beacon server where it cannot download the importer.xml....

by cingham Wanderer Mar 23, 2021

Script to create an Oracle user with the access required for Oracle Database inventory collection

Summary This article describes the procedure to use the Flexera Software-provided script to create an Oracle user for Oracle database inventory collection. Synopsis Although Flexera Software recommends inventory collection through Flexera inventory c...

akline Moderator Mar 01, 2021

FlexNet Manager Suite 2015 R2 FlexNet Manager Suite 2015 R2 SP1 FlexNet Manager Suite 2015 R2 SP2 FlexNet Manager Suite 2015 R2 SP3 FlexNet Manager Suite 2015 R2 SP4 FlexNet Manager Suite 2015 R2 SP5 FlexNet Manager Suite 2016 FlexNet Manager Suite 2016 R1 SP1 FlexNet Manager Suite 2017 R1 FlexNet Manager Suite 2017 R2 FlexNet Manager Suite 2017 R3 FlexNet Manager Suite 2018 R1 FlexNet Manager Suite 2018 R2 FlexNet Manager Suite 2019 R1 On-premises Product & Release Info

Oracle Inventory incorrectly shows the Advanced Security option as Used which then requires a License

SummaryOracle Inventory incorrectly shows the Advanced Security option as Used which then requires a LicenseSymptomsOracle Inventory incorrectly shows the Advanced Security option as Used which then requires a LicenseCauseThere was an issue in Oracle...

by dganurao Wanderer Feb 24, 2021

Error Message FlexNet Manager Suite 2014 R2 FlexNet Manager Suite 2014 R3 FlexNet Manager Suite 2015 R2 SP1 FlexNet Manager Suite 2015 R2 SP2 FlexNet Manager Suite 2015 R2 SP3 FlexNet Manager Suite 2015 R2 SP4 FlexNet Manager Suite 2015 R2 SP5 FlexNet Manager Suite 2016 On-premises

Users linked Customer Role can't change their password

SummaryOperators linked to a Customer Role cannot change their PasswordSynopsisOperators linked to a Customer Role cannot change their PasswordExample:Role called "HelpDesk". users/operators assigned this role can't change their password If they go t...

by rdejesus Wanderer Nov 06, 2020

FlexNet Manager Suite 2014 R2 FlexNet Manager Suite 2014 R3 FlexNet Manager Suite 2015 FlexNet Manager Suite 2015 R2 FlexNet Manager Suite 2015 R2 SP1 FlexNet Manager Suite 2015 R2 SP2 FlexNet Manager Suite 2015 R2 SP3 FlexNet Manager Suite 2015 R2 SP4 FlexNet Manager Suite 2015 R2 SP5 FlexNet Manager Suite 2016 FlexNet Manager Suite 2016 R1 SP1 On-premises Product & Release Info

Software Usage Metering - How to Monitor Unknown Product Known?

Summary How to implement usage tracking on UNKNOWN PRODUCTS's Synopsis When the below can be seen in your usageagnet log, (once usage tracking has been setup) it means you will not be getting monitoring usage on the application.Session logging: UNKNO...

by jkeighley Flexera Alumni Sep 18, 2020

FlexNet Manager Suite 2014 R3 FlexNet Manager Suite 2015 FlexNet Manager Suite 2015 R2 FlexNet Manager Suite 2015 R2 SP1 FlexNet Manager Suite 2015 R2 SP2 FlexNet Manager Suite 2015 R2 SP3 FlexNet Manager Suite 2015 R2 SP4 FlexNet Manager Suite 2015 R2 SP5 FlexNet Manager Suite 2016 FlexNet Manager Suite 2016 R1 SP1 FlexNet Manager Suite 2017 R1 FlexNet Manager Suite 2017 R2 FlexNet Manager Suite 2017 R3 How To On-premises

Output for 'ndschedag -e' on a managed device only shows a single 'Daily Heartbeat' event

Problem: When running ndschedag -e on a managed device, the resulting output only shows the schedule for one event, named ‘Daily Heartbeat’. Solution: When a managed device downloads its initial policy following installation, this policy will inc...

by jjensen Flexera Alumni Sep 18, 2020

When Cloning a View/Report the Filters Are Lost

Summary This article discusses the known bug where filters disappear after copying/duplicating a report. Symptoms The filters that have been set in the first creation of a custom report disappear when the report is duplicated. Steps To Reproduce 1. C...

amann Flexera Sep 17, 2020

Defect Report FlexNet Manager Suite 2016 On-premises

Flexera Software Application Recognition Library (ARL) update process

Summary This article outlines the processes involved in updating the FlexNet Manager Suite (FNMS) Application Recognition Library (ARL). Included in this article is information about the Flexera Software factory process, the automatic update process,...

by acurry Flexera Alumni Sep 11, 2020

FlexNet Manager Platform 9.2 FlexNet Manager Suite 2014 R3 FlexNet Manager Suite 2015 FlexNet Manager Suite 2015 R2 FlexNet Manager Suite 2015 R2 SP1 FlexNet Manager Suite 2015 R2 SP2 FlexNet Manager Suite 2015 R2 SP3 FlexNet Manager Suite 2015 R2 SP4 FlexNet Manager Suite 2015 R2 SP5 FlexNet Manager Suite 2016 FlexNet Manager Suite 2016 R1 SP1 FlexNet Manager Suite 2017 R1 FlexNet Manager Suite 2017 R2 FlexNet Manager Suite 2017 R3 On-premises Product & Release Info

FlexNet Manager Knowledge Base