Description When viewing the All Licenses view at different times, the column order or the grouping filter is not retained. This affects custom fields rather than out-of-box columns. Replication Scenario Create more than one custom field in license property pages. In the All Licenses view, select a custom field to be grouping value. Navigate away from the page and return. Workaround Hotfix attached for FNMS 2020 R1 Please back up the file below before replacing it with the one attached. <Install location>\FlexNet Manager Platform\WebUI\bin\Flexera.Web.Logic.dll   Resolution Fixed in FNMS 2020 R2 for cloud and premise. ... View more

Description When adding additional applications to a custom metric bundled license created from an existing SKU, the application remains unlicensed and will show up in the Unlicensed Installation view. Replication Scenario Process a SKU to generate a custom metric type license and add additional applications to be covered. The application shows up in the Unlicensed Installations view even after the device it was installed on was allocated to the custom metric license. Workaround Create a different license to cover the additional applications.   Resolution The bug is reported under  IOJ-2125500. No release ate is available yet. ... View more

Description Old VMWare servers that no longer exist or were deleted are showing up in inventory logs. Often, the " Virtual Cluster Server Scan for IBM PVU"  inventory process will fail against the servers. Replication Scenario Deleting the discovery record of the vCenter server should remove the recognition of vCenter inventory on old devices. However, the discovery record is being recreated when old discovery records are uploaded from the beacon.  When running "Virtual Cluster Server Scan for IBM PVU", an error trying to discover or inventory a server that should no longer be there will appear. Workaround Deleting the cached discovery file on the beacon should prevent this from happening, but might not be feasible with multiple beacons and IBM PVU enabled. C:\ProgramData\Flexera Software\Beacon\DiscoveryExport   Resolution The bug is reported under  IOJ-2155670. The release date is not available yet. ... View more

Description Devices with role-based exemptions do not appear in PVU reports. The devices should still appear in the PVU report but show their exemption status. Replication Scenario A device that was previously contributing to the peak should show up in the PVU reports. After applying a role-based exemption to the license that would affect the device, run 2 or more reconciles. The device no longer shows up in the PVU report. Workaround No workaround available   Resolution Covered in issue  IOJ-2177615 Cloud: FNMS 2020 R2.3 On-premise: FNMS 2021 R1  ... View more

Description The "hosted in" field of Oracle instances is showing "On-premises" instead of following what the host has. This is just a UI display bug and does not impact the license calculation. Replication Scenario Instances are showing the default value for the "hosted in" field, which is "On-premises".  Any instances in the UI should show the same "Hosted in" as the host. There is a bug in the grid query where it is not getting the cloudserviceproviderID of the host computer of the instance, and if cloudserviceproviderID is null, it will default to "On-premises".  Workaround No workaround is available. Resolution The bug is reported under  IOJ-2159924. Currently, there is no target date yet. ... View more

Description When importing installer evidence from Tivoli Endpoint Manager, every version of an application can show as being installed if the evidence does not contain a version number and the display name is identical. Replication Scenario For Tivoli, the version is not compared if the value is empty and the publisher is never included, as Tivoli does not send the publisher data. As the result, only the installer evidence name is compared, so all ARL entries with the same name will show up as recognized. Workaround No workaround is available. Resolution The bug is reported under  IOJ-2176608. The issue will be resolved in the version below: Cloud: FNMS 2020 R2.5 On-premise: FNMS 2021 R1 ... View more

Description When attempting to delete a beacon in disabled status in the Beacons view, a red bar error occurs. The beacon remains undeleted.   Workaround Change the beacon status before attempting to delete. Or Run the query below on the compliance database with the name of the beacon that needs to be removed. DELETE FROM Beacon WHERE BeaconName = '<nameofbeacon>'     ... View more

Description If an inventory is updated with a nondefault role, the inventory does not consume any license. This is due to an incorrectly populated flag in the database. This can be confirmed with the query below: select * from ComplianceComputerRole where DefaultValue='<EnterRoleNameHere>' If ManageLicenses does not have value of 1, the device with this role will not consume licenses.   Workaround Run the query below to enable consumption on the the devices with the custom role. update ComplianceComputerRole Set ManageLicenses=1 where DefaultValue='<EnterRoleNameHere>' A reconcile is needed after to calculate consumption.   Resolution The issue will be fixed by Engineering with bug  IOJ-2094595. ... View more

Symptoms: When navigating to Inventory Evidence tab of the discovered device record, there is no evidence showing. The source of the inventory was from agent. Diagnosis: There is an incorrect connection string to the Inventory Database. Solution: Confirm that the registry value below is correctly pointed to the Inventory Database on both the web and batch server: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ManageSoft corp\ManageSoft\Reporter\CurrentVersion\InventoryDatabaseConnectionString Confirm that the Server and DatabaseName column from the query result is correct. Please execute on the Compliance Database. SELECT * from ComplianceConnection where SourceType='ManageSoft' ... View more

Symptoms: When importing source data with Microsoft Office format data, the error message below appears: "The MicrosoftAce.OLEDB.12.0 provider is not registered on the local machine" Diagnosis: A prerequisite for the software is missing. Solution: Download and install the 32bit version of Microsoft Access Database Engine 2010 Redistributable. https://www.microsoft.com/en-us/download/details.aspx?id=13255 ... View more

Symptoms: With SCCM import, the reconcile fails with an error similar to the one below: Failed to execute Reader 'GetUniversalApplicationInstalledInstallerEvidence-CreateIndexes' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\sms\InstallerEvidence.xml, at step line 2 Error: Operation failed. The index entry of length 910 bytes for the index 'IX_InstallerEvidence' exceeds the maximum length of 900 bytes. Warning! The maximum key length is 900 bytes. The index 'IX_UniversalInstalledInstallerEvidence' has maximum length of 1056 bytes. For some combination of large values, the insert/update operation will fail. Warning! The maximum key length is 900 bytes. The index 'IX_InstallerEvidence' has maximum length of 1056 bytes. For some combination of large values, the insert/update operation will fail. The statement has been terminated. Diagnosis: This is due to  the combined string of the installer evidence, version, and publisher being too long. This usually occurs if the any of the above values are modified or the installation was repackaged. Solution: This issue has bee resolved in FNMS 2019 R2.3. Workaround: The queries below can be used on the SCCM database to identify which entry and machine this evidence is coming from. If possible, please remove the evidence. If it is modified from the default value, there is a high chance this will not map to any existing entry in the library. SELECT DATALENGTH(DisplayName0) + DATALENGTH(Version0) + DATALENGTH(Publisher0), c.name00, arpd.* FROM dbo.v_GS_ADD_REMOVE_PROGRAMS AS arpd LEFT OUTER JOIN Computer_System_data AS c ON c.MachineID = arpd.ResourceID WHERE DATALENGTH(DisplayName0) + DATALENGTH(Version0) + DATALENGTH(Publisher0) > 900 SELECT DATALENGTH(DisplayName0) + DATALENGTH(Version0) + DATALENGTH(Publisher0), c.name00, arpd.* FROM dbo.v_GS_ADD_REMOVE_PROGRAMS_64 AS arpd LEFT OUTER JOIN Computer_System_data AS c ON c.MachineID = arpd.ResourceID WHERE DATALENGTH(DisplayName0) + DATALENGTH(Version0) + DATALENGTH(Publisher0) > 900 ... View more