When setting up the Beacon its possible to route it through a reverse proxy, in the image above this is explained, The agents only have network availability to the reverse proxy server (Davecorp) However the agents will instead try and target the b...
Symptoms: After performing a full applications export from FNMS to ServiceNow, there are missing installations in ServiceNow which exists in FNMS. The applications do not exist in the staging table for ServiceNow, indicating that it was not brought...
Problem: You need to edit/view a private report, but the owner of the report is not available to amend the report visibility themselves. Such a situation can occur if the colleague that created the report is on leave, or taking time off sick, etc. ...
Summary This article describes the procedure to use the Flexera Software-provided script to create an Oracle user for Oracle database inventory collection. Synopsis Although Flexera Software recommends inventory collection through Flexera inventory c...
Summary How to implement usage tracking on UNKNOWN PRODUCTS's Synopsis When the below can be seen in your usageagnet log, (once usage tracking has been setup) it means you will not be getting monitoring usage on the application.Session logging: UNKNO...
Problem: When running ndschedag -e on a managed device, the resulting output only shows the schedule for one event, named ‘Daily Heartbeat’. Solution: When a managed device downloads its initial policy following installation, this policy will inc...
SummaryObtain SQL Edition information from SCCM 2012 for FNMPSynopsisSCCM does not collect WMI information by default - this is required in order to identify the SQL Server edition and stop the "SQL Server Unspecified Edition" titles showing up.This ...
As we can see circled our issue is that the edition on this product is not being detected, it's coming up as Unspecified. This is our evidence page, as seen there is evidence for the circled records and we have information for the Name, Version a...
Within the FNMS WebUI, On your Data Inputs Page: From Web Help: This should take during the next full reconcile and will remove this connection along with any data from the FNMS DB that has been inserted by this connection, so If I removed an SCC...
When a managesoft component reports an error its possible to get windows to automatically email the entry, this only works for the older components (agent components) which are used both on the agent and some parts of the beacon Computer Manageme...
Within FNMS you have the ability on many pages including the System Tasks page below to download logs, you can perform this action in the administrator role, however, you can also enable this functionality for additional users. to do this, please fo...
Please back up your database prior to carrying out any of the below steps, so that any changes can be easily reversed if necessary! There is a technique for rolling out agent settings that are not currently present within the Web UI (note: this only...
SummaryAn error occurs in some existing on-premises implementations of FlexNet Manager Suite when upgraded to FlexNet Manager Suite 2018 R1. This error prevents you from viewing or editing the FlexNet Manager Suite configuration in IIS.SymptomsThe is...
SummaryAnnouncing a hotfix to FlexNet inventory agent that improves Oracle inventory, improves inventory scheduling, and repairs installation/upgrade issues on specific platformsSynopsisFlexNet Manager Suite Hotfix 2018R1-02 updates the core inventor...
SummaryData Module not collected for several SAP Dependent System when using the Staging Database MonitorSymptomsWhen running a Database Staging Monitor request against Dependent SAP Systems, Module Data is not being collected.CauseModule Data is dep...
Summary This article discusses the issue where FlexNet Manager Suite is unable to detect edition information for the Adobe Acrobat DC application. Symptoms FlexNet Manager Suite is unable to determine edition information for the Adobe application 'Ac...
SummaryThis KB article addresses an issue where filtering or sorting the 'Recommended change' column displays an error message and the webui.log will contain the following error: 'Cannot query a data store using criterion "[RecommendedChange]"'Sympto...
Summary This knowledge base article provides an instruction on how to edit a Child Beacon registry key entry -- CertificateFile and why it may need to be done. Synopsis When a child beacon (not a top level beacon) is configured in an FNMS Cloud hiera...
SummaryThis article discusses the compatibility of FlexNet Manager Suite 2016 R1 / 2016 R1 SP1 / 2017 R1 with ADDM 10.1SynopsisCurrently in our environment we have FlexNet Manager Suite 2015 R2 SP1 & we will be upgrading it to one of the FlexNet Mana...
