FlexNet Manager Knowledge Base

FlexNet Manager Knowledge Base

How to Troubleshoot WebUI Red Bar Errors using the WebUI.log

2 1 1715
Summary Troubleshooting WebUI Red Bar Errors/Exceptions like: "An error has occurred on this page; you may need to refresh the page. Error ID:" Synopsis Red Bar errors like below are caused by unexpected data the WebUI receives from the database, whi...
by asbeta Wanderer

What is the difference between Oracle Database (Unknown Component) and Unspecified Edition?

0 2 513
SummaryThis article addresses the difference between Oracle Database (Unknown Component) and Unspecified EditionQuestionWhat is the difference between Oracle Database (Unknown Component) and Unspecified Edition?AnswerIn response to issues with recogn...
by Flexera amann Flexera

Changes Are Not Saved When Re-ordering Columns or Applying Filters to Edit a Custom Report

5 13 3783
Summary When re-ordering columns or applying filters to edit a custom report, these changes are not saved. Symptoms When re-ordering columns or applying filters to edit a custom report these changes are not saved and do not appear in the next run of ...
by Flexera dbarr Flexera

Users linked Customer Role can't change their password

0 1 574
SummaryOperators linked to a Customer Role cannot change their PasswordSynopsisOperators linked to a Customer Role cannot change their PasswordExample:Role called "HelpDesk". users/operators assigned this role can't change their password If they go t...
by rdejesus Wanderer

Software Usage Metering - How to Monitor Unknown Product Known?

2 2 3543
Summary How to implement usage tracking on UNKNOWN PRODUCTS's Synopsis When the below can be seen in your usageagnet log, (once usage tracking has been setup) it means you will not be getting monitoring usage on the application.Session logging: UNKNO...
by jkeighley Flexera Alumni

Output for 'ndschedag -e' on a managed device only shows a single 'Daily Heartbeat' event

2 0 437
Problem: When running ndschedag -e on a managed device, the resulting output only shows the schedule for one event, named ‘Daily Heartbeat’. Solution: When a managed device downloads its initial policy following installation, this policy will inc...
by jjensen Flexera Alumni

Flexera Software Application Recognition Library (ARL) update process

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Summary This article outlines the processes involved in updating the FlexNet Manager Suite (FNMS) Application Recognition Library (ARL). Included in this article is information about the Flexera Software factory process, the automatic update process,...
by acurry Flexera Alumni

SQL Edition information from SCCM is Missing in FNMP

0 1 1226
SummaryObtain SQL Edition information from SCCM 2012 for FNMPSynopsisSCCM does not collect WMI information by default - this is required in order to identify the SQL Server edition and stop the "SQL Server Unspecified Edition" titles showing up.This ...
by dganurao Wanderer

How to enable Beacon Reverse Proxy Setup

1 4 1786
When setting up the Beacon its possible to route it through a reverse proxy, in the image above this is explained, The agents only have network availability to the reverse proxy server (Davecorp) However the agents will instead try and target the b...
by dcollins Flexera Alumni

How to remove a Data Connection and its imported data In FNMS

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Within the FNMS WebUI, On your Data Inputs Page: From Web Help: This should take during the next full reconcile and will remove this connection along with any data from the FNMS DB that has been inserted by this connection, so If I removed an SCC...
by dcollins Flexera Alumni
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