Support Maintenance Plans
Support Maintenance Plans
In addition to the award-winning resources of our support web site, Flexera offers maintenance plans that are fine-tuned to meet your specific needs. Each maintenance plan is per licensed user and allows you to submit unlimited support requests for the duration of your plan.
Please contact your Account Representative or email us for more information.
** Flexera will provide technical support via telephone Monday through Friday, during the office hours from the support center closest to Licensee (except on those days designated as Flexera holidays).
Products Supported | Response Times | Case Updates | Service Hours | |
---|---|---|---|---|
Flexera One |
Critical: 30 minutes* High: 4 hours Medium: 4 hours Low: 4 hours |
Critical: Daily High: Daily Medium: Weekly Low: Weekly |
Local Business Hours 24x5 |
|
Products Supported | Silver | Gold | Platinum | |
Cloud Management Platform Governance Optima Self Service |
Response Times |
Critical: 4 hours High: 8 hours Medium: 8 hours Low: 8 hours |
Critical: 1 hour High: 4 hours Medium: 4 hours Low: 4 hours |
Critical: 30 minutes* High: 4 hours Medium: 4 hours Low: 4 hours *May vary by contract. |
Case Updates |
Not included |
Critical: Daily High: Daily Medium: Weekly Low: Weekly |
Critical: Daily High: Daily Medium: Weekly Low: Weekly |
|
Service Hours |
Local Business Hours |
24x7 via special phone number |
24x7 via special phone number |
|
Products Supported | Silver | Gold | ||
AdminStudio AppBroker/App Portal Columbus FlexNet Manager Suite FlexNet Manager for Engineering Applications FlexNet Manager Suite Cloud FlexNet Normalized Inventory Cloud Software Vulnerability Manager Cloud Software Vulnerability Manager On Prem Spider Wise Script Editor Workflow Manager |
Response Times |
16 business hour initial response on all severity levels |
Critical: 4 hours High: 4 hours Medium: 8 hours Low: 16 hours |
|
Case Update |
Not included |
Critical: Daily High: Daily Medium: Weekly Low: Weekly |
||
Service Hours |
Local Business Hours |
24x5 |
||
Products Supported | Silver | |||
Data Platform Foundation/Cloudscape
|
Response Times |
16 business hour initial response on all severity levels |
||
Service Hours |
Local Business Hours |
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Hi,
I am not sure if it is just me, but on screen the table is cut off. Some iframe type scrolling is possible, but maybe the presentation could be improved.
Best regards,
Markward