In addition to the award-winning resources of our support web site, Flexera offers maintenance plans that are fine-tuned to meet your specific needs. Each maintenance plan is per licensed user and allows you to submit unlimited support requests for the duration of your plan.
Please contact your Account Representative or email us for more information.
** Flexera will provide technical support via telephone Monday through Friday, during the office hours from the support center closest to Licensee (except on those days designated as Flexera holidays).
Products Supported
Silver
Gold
Platinum
Cloud Management Platform
Governance
Optima
Self Service
Response Times
Critical: 4 hours
High: 8 hours
Medium: 8 hours
Low: 8 hours
Critical: 1 hour
High: 4 hours
Medium: 4 hours
Low: 4 hours
Critical: 30 minutes*
High: 4 hours
Medium: 4 hours
Low: 4 hours
*May vary by contract.
Case Updates
Not included
Critical: Daily
High: Daily
Medium: Weekly
Low: Weekly
Critical: Daily
High: Daily
Medium: Weekly
Low: Weekly
Service Hours
Local Business Hours
24x7 via special phone number
24x7 via special phone number
AdminStudio
AppBroker/App Portal
Columbus
FlexNet Manager Suite
FlexNet Manager for Engineering Applications
FlexNet Manager Suite Cloud
FlexNet Normalized Inventory Cloud
Software Vulnerability Manager Cloud
Software Vulnerability Manager On Prem
Spider
Wise Script Editor
Workflow Manager
Response Times
16 business hour initial response on all severity levels
Critical: 4 hours
High: 4 hours
Medium: 8 hours
Low: 16 hours
Case Update
Not included
Critical: Daily
High: Daily
Medium: Weekly
Low: Weekly
Service Hours
Local Business Hours
24x5
Data Platform
Foundation/Cloudscape
Response Times
16 business hour initial response on all severity levels
I am not sure if it is just me, but on screen the table is cut off. Some iframe type scrolling is possible, but maybe the presentation could be improved.
