FlexNet Manager Knowledge Base

How to Troubleshoot WebUI Red Bar Errors using the WebUI.log

Summary Troubleshooting WebUI Red Bar Errors/Exceptions like: "An error has occurred on this page; you may need to refresh the page. Error ID:" Synopsis Red Bar errors like below are caused by unexpected data the WebUI receives from the database, whi...

by asbeta Wanderer Jul 27, 2021

FNMS Integration with ServiceNow - Installations Missing in ServiceNow

Symptoms: After performing a full applications export from FNMS to ServiceNow, there are missing installations in ServiceNow which exists in FNMS. The applications do not exist in the staging table for ServiceNow, indicating that it was not brought...

Jellou Flexera Jul 01, 2021

FlexNet Manager Cloud FlexNet Manager Suite 2014 R3 FlexNet Manager Suite 2015 R2 SP5 FlexNet Manager Suite 2016 FlexNet Manager Suite 2016 R1 SP1 FlexNet Manager Suite 2017 R1 FlexNet Manager Suite 2017 R2 FlexNet Manager Suite 2017 R3 FlexNet Manager Suite 2018 R1 FlexNet Manager Suite 2018 R2 FlexNet Manager Suite 2019 R1 FlexNet Manager Suite 2020 R1 FlexNet Manager Suite 2020 R2 FNMS Cloud FNMS On-premises ServiceNow Servicenow integration

Unlicensed Installations view includes installations of applications that are linked to custom metric licenses

Description When adding additional applications to a custom metric bundled license created from an existing SKU, the application remains unlicensed and will show up in the Unlicensed Installation view. Replication Scenario Process a SKU to generat...

NameTooShort Flexera Jun 29, 2021

Cloud FlexNet Manager Suite 2019 R1 FlexNet Manager Suite 2020 R1 On-premises

Obsolete VMWare discovery records returning due to IBM PVU scans

Description Old VMWare servers that no longer exist or were deleted are showing up in inventory logs.Often, the "Virtual Cluster Server Scan for IBM PVU" inventory process will fail against the servers. Replication Scenario Deleting the discovery ...

NameTooShort Flexera Jun 29, 2021

Cloud FlexNet Manager Suite 2018 R1 FlexNet Manager Suite 2019 R1 FlexNet Manager Suite 2020 R1 On-premises

FlexNet Beacon Vulnerability Update IOJ-2184010

Executive Summary A vulnerability has been identified that potentially allows, in some circumstances, path traversal to restricted directories on FlexNet Beacon 2020 R2.2 and earlier if anonymous authentication is configured on the FlexNet Beacon. E...

AamerSharif Flexera Jun 29, 2021

FlexNet Manager Suite 2018 R1 FlexNet Manager Suite 2018 R2 FlexNet Manager Suite 2019 R1 FlexNet Manager Suite 2019 R2 FlexNet Manager Suite 2020 R1 FlexNet Manager Suite 2020 R2

Role-based exemptions cause devices to no longer appear in PVU reports

Description Devices with role-based exemptions do not appear in PVU reports.The devices should still appear in the PVU report but show their exemption status. Replication Scenario A device that was previously contributing to the peak should show u...

NameTooShort Flexera Jun 28, 2021

Cloud FlexNet Manager Suite 2019 R1 FlexNet Manager Suite 2020 R1 On-premises

The "hosted in" field of Oracle instances is showing "On-premises" instead of following what the host has

Description The "hosted in" field of Oracle instances is showing "On-premises" instead of following what the host has.This is just a UI display bug and does not impact the license calculation. Replication Scenario Instances are showing the default...

NameTooShort Flexera Jun 28, 2021

Cloud FlexNet Manager Suite 2019 R1 On-premises

Import from Tivoli Endpoint Manager incorrectly recognized all versions of an application

Description When importing installer evidence from Tivoli Endpoint Manager, every version of an application can show as being installed if the evidence does not contain a version number and the display name is identical. Replication Scenario For T...

NameTooShort Flexera Jun 28, 2021

Cloud FlexNet Manager Suite 2018 R2 FlexNet Manager Suite 2019 R1 On-premises

Analytics/Cognos – connection to SQL server fails when server is configured to use TLS 1.2

Symptoms: When trying to connect Cognos to your SQL Server, you may see an error like: Error: "SQL Server did not return a response. The connection has been closed." Diagnosis: If your SQL Server is configured to only communicate via TLS 1.2, you wi...

WheresThePizza Flexera Apr 28, 2021

FlexNet Manager Suite 2018 R2 FlexNet Manager Suite 2019 R1 IBM On-premises

cognos TLS

Amending custom report visibility from the database

Problem: You need to edit/view a private report, but the owner of the report is not available to amend the report visibility themselves. Such a situation can occur if the colleague that created the report is on leave, or taking time off sick, etc. ...

by jjensen Flexera Alumni Mar 01, 2021

FlexNet Manager Platform Legacy Versions FlexNet Manager Suite 2017 R1 FlexNet Manager Suite 2017 R2 FlexNet Manager Suite 2017 R3 FlexNet Manager Suite 2018 R1 FlexNet Manager Suite 2018 R2 FlexNet Manager Suite 2019 R1 How To On-premises

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