If reconcile or other import tasks are stuck in progress for several days before timing out, or are not appearing in the System Task view, this is typically a symptom of FlexNet batch services not running correctly. Batch services rely on the connect...
Owner: Nicolas RousseauSolution Type: Custom SQL ReportsFlexera Product & Version: FNMS on Premise. One version up to 2019R1, One for 2019R2+Environment:Development Effort: 1 dayImplementation Days: 0.1 DayPre-Requisites: DB access with read w...
Executive Summary A potential vulnerability exists in FlexNet inventory agent and inventory beacon versions 2022 R2.3 Part Number: 19.3.0 and earlier installations on Unix-like platforms devices running Docker daemon containers. The vulnerability m...
Owner: Nicolas RousseauOwner Email Address: nrousseau@flexera.comSolution Type: Custom Inventory Import & Custom SQL ReportsFlexera Product & Version: FNMS 2016+Environment: On Prem OnlyDevelopment Effort (Days): 3Implementation Effort (Days): 0.1Di...
Owner: Nicolas RousseauSolution Type: Backend SQL ScriptFlexera Product & Version: FlexNet Manager Suite On PremisesEnvironment: On Premise onlyDevelopment Effort: 1 daysImplementation Days: 0.1 DayPre-Requisites: Database access with read writeDisc...
Author: Nicolas RousseauAuthor Email Address: nrousseau@flexera.comSolution Type: IntegrationFlexera Product & Version: FlexNet Manager / Flexera One ITAMEnvironment: On Premises / CloudDevelopment Effort (Days): 2Implementation Effort (Days): 0.5Di...
Kubernetes' command-line tool is kubectl, while OphenShift uses oc, a typically compatible variant. To support non-OpenShift clusters, the FlexNet Manager Kubernetes Agent's installation script (install.sh) uses kubectl instead of oc. If you’re using...
Owner: Nicolas RousseauOwner Email Address: nrousseau@flexera.comSolution Type: Custom Inventory Import & Custom SQL ReportsFlexera Product & Version: FNMS 2016+Environment: On Prem OnlyDevelopment Effort (Days): 3Implementation Effort (Days): 0.1Di...
Symptoms: You may start seeing Adobe Acrobat Reader DC freeware deployments being recognized as Adobe Acrobat DC Continuous or some form of commercial deployment in FNMS. Diagnosis: Recently, Adobe has made changes so that their Acrobat Reader DC ...
Symptoms: The Batch processor relies on Microsoft MSMQ to function. When FNMS is first configured, the private queues are created in MSMQ and the service account is provided full permission to these queues. Therefore, if the service account change...
Proudly presenting Flexera Log Gatherer (Beta) A simple to use tool that will gather all relevant log files efficiently and help with the diagnosis of any issues or support requests. All files are securely gathered locally on the server and can be...
Symptoms: For ServiceNow Quebec - After running a ServiceNow to FNMS export you will notice that no XML file is generated in your Quebec MID Server. Even though checking the Export History indicates that the Export was successful. Diagnosis: Quebe...
Summary This article applies to FlexNet Manager Suite cloud and on-premises implementations 2019 R2 and later. With FlexNet Manager Suite 2019 R2, new functionality has been added to FlexNet Beacon 14.0.x and later that can be invoked with the use of...
Description ServiceNow ACL (Access Control List) rules define who have read/write/create/delete rights to data/tables. The ACLs created by the Flexera integration application breaks the OOTB behavior and no one without 'flexera.admin' or 'flexera.vi...
This KB article describes the steps on how to raise requests for Content Services. Requests for data and content maintenance on the data Libraries are handled by the Content Support & Operations teams and involves (but is not limited to) the follow...
Summary This article applies to FlexNet Manager Suite cloud and on-premises implementations and provides help with utilizing the Unified Spend Analytics feature. Specifically, this article is tracking evolving details about how to obtain OAuth token...
Summary: After upgrading from version x to a newer version. You might choose to upgrade your beacon or agent manually. Once this has been done, there is a chance, or you noticed that the agent or beacon downgrade from the most recent version to a...
Summary Customers may not see inventories from the VMs on AWS on the "All Inventory" page when AWS import is not used. Symptom This issue shows the following symptoms:1) Inventories from the VMs on AWS come into the ImportedComputer table, but not i...
Symptoms: Customers may see the following error when running a custom business adapter. 20-02-2020 10:17:10 - Debug - insert into [dbo].[ECMImportLog_Detail] ([ImportID], [ImportObjectID], [RecordNumber], [Action], [RecordDescription], [MGSRec...
This article is targeted to Managed Service Providers (MSPs) of FlexNet Manager Suite to help cloud customers who are unable to share reports and dashboards with other users because they can only save content within the My content folder. FlexNet M...
