FlexNet Manager Knowledge Base

FNMS Integration with ServiceNow - Installations Missing in ServiceNow

Symptoms: After performing a full applications export from FNMS to ServiceNow, there are missing installations in ServiceNow which exists in FNMS. The applications do not exist in the staging table for ServiceNow, indicating that it was not brought...

Jellou Level 5 Flexeran Jul 01, 2021

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Amending custom report visibility from the database

Problem: You need to edit/view a private report, but the owner of the report is not available to amend the report visibility themselves. Such a situation can occur if the colleague that created the report is on leave, or taking time off sick, etc. ...

by jjensen Flexera Alumni Mar 01, 2021

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Script to create an Oracle user with the access required for Oracle Database inventory collection

Summary This article describes the procedure to use the Flexera Software-provided script to create an Oracle user for Oracle database inventory collection. Synopsis Although Flexera Software recommends inventory collection through Flexera inventory c...

akline Moderator Mar 01, 2021

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Software Usage Metering - How to Monitor Unknown Product Known?

Summary How to implement usage tracking on UNKNOWN PRODUCTS's Synopsis When the below can be seen in your usageagnet log, (once usage tracking has been setup) it means you will not be getting monitoring usage on the application.Session logging: UNKNO...

by jkeighley Flexera Alumni Sep 18, 2020

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Output for 'ndschedag -e' on a managed device only shows a single 'Daily Heartbeat' event

Problem: When running ndschedag -e on a managed device, the resulting output only shows the schedule for one event, named ‘Daily Heartbeat’. Solution: When a managed device downloads its initial policy following installation, this policy will inc...

by jjensen Flexera Alumni Sep 18, 2020

SQL Edition information from SCCM is Missing in FNMP

SummaryObtain SQL Edition information from SCCM 2012 for FNMPSynopsisSCCM does not collect WMI information by default - this is required in order to identify the SQL Server edition and stop the "SQL Server Unspecified Edition" titles showing up.This ...

by dganurao Level 6 Jul 13, 2020

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why you cannot detect adobe DC edition recognition without the FNMS agent

As we can see circled our issue is that the edition on this product is not being detected, it's coming up as Unspecified. This is our evidence page, as seen there is evidence for the circled records and we have information for the Name, Version a...

by dcollins Flexera Alumni Jun 30, 2020

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How to remove a Data Connection and its imported data In FNMS

Within the FNMS WebUI, On your Data Inputs Page: From Web Help: This should take during the next full reconcile and will remove this connection along with any data from the FNMS DB that has been inserted by this connection, so If I removed an SCC...

by dcollins Flexera Alumni Jun 30, 2020

Send email upon a managesoft error

When a managesoft component reports an error its possible to get windows to automatically email the entry, this only works for the older components (agent components) which are used both on the agent and some parts of the beacon Computer Manag...

by dcollins Flexera Alumni Jun 30, 2020

How to enable Log Downloading in FNMS UI

Within FNMS you have the ability on many pages including the System Tasks page below to download logs, you can perform this action in the administrator role, however, you can also enable this functionality for additional users. to do this, please fo...

by dcollins Flexera Alumni Jun 30, 2020

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