FlexNet Manager Knowledge Base

How to Troubleshoot WebUI Red Bar Errors using the WebUI.log

Summary Troubleshooting WebUI Red Bar Errors/Exceptions like: "An error has occurred on this page; you may need to refresh the page. Error ID:" Synopsis Red Bar errors like below are caused by unexpected data the WebUI receives from the database, whi...

by asbeta Wanderer Jul 27, 2021

FNMS Integration with ServiceNow - Installations Missing in ServiceNow

Symptoms: After performing a full applications export from FNMS to ServiceNow, there are missing installations in ServiceNow which exists in FNMS. The applications do not exist in the staging table for ServiceNow, indicating that it was not brought...

Jellou Flexera Jul 01, 2021

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Script to create an Oracle user with the access required for Oracle Database inventory collection

Summary This article describes the procedure to use the Flexera Software-provided script to create an Oracle user for Oracle database inventory collection. Synopsis Although Flexera Software recommends inventory collection through Flexera inventory c...

akline Moderator Mar 01, 2021

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Users linked Customer Role can't change their password

SummaryOperators linked to a Customer Role cannot change their PasswordSynopsisOperators linked to a Customer Role cannot change their PasswordExample:Role called "HelpDesk". users/operators assigned this role can't change their password If they go t...

by rdejesus Wanderer Nov 06, 2020

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Software Usage Metering - How to Monitor Unknown Product Known?

Summary How to implement usage tracking on UNKNOWN PRODUCTS's Synopsis When the below can be seen in your usageagnet log, (once usage tracking has been setup) it means you will not be getting monitoring usage on the application.Session logging: UNKNO...

by jkeighley Flexera Alumni Sep 18, 2020

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Output for 'ndschedag -e' on a managed device only shows a single 'Daily Heartbeat' event

Problem: When running ndschedag -e on a managed device, the resulting output only shows the schedule for one event, named ‘Daily Heartbeat’. Solution: When a managed device downloads its initial policy following installation, this policy will inc...

by jjensen Flexera Alumni Sep 18, 2020

Flexera Software Application Recognition Library (ARL) update process

Summary This article outlines the processes involved in updating the FlexNet Manager Suite (FNMS) Application Recognition Library (ARL). Included in this article is information about the Flexera Software factory process, the automatic update process,...

by acurry Flexera Alumni Sep 11, 2020

FlexNet Manager Platform 9.2 FlexNet Manager Suite 2014 R3 FlexNet Manager Suite 2015 FlexNet Manager Suite 2015 R2 FlexNet Manager Suite 2015 R2 SP1 FlexNet Manager Suite 2015 R2 SP2 FlexNet Manager Suite 2015 R2 SP3 FlexNet Manager Suite 2015 R2 SP4 FlexNet Manager Suite 2015 R2 SP5 FlexNet Manager Suite 2016 FlexNet Manager Suite 2016 R1 SP1 FlexNet Manager Suite 2017 R1 FlexNet Manager Suite 2017 R2 FlexNet Manager Suite 2017 R3 On-premises Product & Release Info

SQL Edition information from SCCM is Missing in FNMP

SummaryObtain SQL Edition information from SCCM 2012 for FNMPSynopsisSCCM does not collect WMI information by default - this is required in order to identify the SQL Server edition and stop the "SQL Server Unspecified Edition" titles showing up.This ...

by dganurao Wanderer Jul 13, 2020

How to enable Beacon Reverse Proxy Setup

When setting up the Beacon its possible to route it through a reverse proxy, in the image above this is explained, The agents only have network availability to the reverse proxy server (Davecorp) However the agents will instead try and target the b...

by dcollins Flexera Alumni Jul 09, 2020

How to remove a Data Connection and its imported data In FNMS

Within the FNMS WebUI, On your Data Inputs Page: From Web Help: This should take during the next full reconcile and will remove this connection along with any data from the FNMS DB that has been inserted by this connection, so If I removed an SCC...

by dcollins Flexera Alumni Jun 30, 2020

FlexNet Manager Knowledge Base