Problem:
When attempting to launch the FlexNet Beacon UI, an ERROR similar to the following is presented both in the UI and within the BeaconEngine.log:
[ERROR] Failed to load schedule summary from 'C:\ProgramData\Flexera Software\Beacon\schedule.xml'
In the log, this is also typically followed by a WARN message similar to the following:
[WARN] “Handling error that occurred during an IPC request: There is an error in XML document”
Solution:
These errors can occur as a result of intermittent network failures when the inventory beacon requests and downloads the relevant XML from the application server.
For files that display a similar error, initiating a re-download of the impacted file will typically resolve the issue. Taking schedule.xml as an example:
- Rename the current schedule.xml file to schedule.xml.old
- Run services.msc
- Initiate a restart of the FlexNet Beacon Engine service
- Attempt to reopen the FlexNet Beacon UI
This will initiate another download attempt of the schedule.xml, which should arrive without errors if the download goes uninterrupted.
