Welcome to the Flexera Community! One of the immediate benefits you will see is access to our Support Portal. This online tool complements the existing support options you have been using (within product submissions, email and phone support.)
To get started using our online portal:
Click on the "Get Support" menu in the top navigation
To open a new case, click "Open New Case"
To view current and past support tickets - both your own and for others in your company, visit "My Cases"
Using the "My Cases" Portal:
We've found customers get the most benefit from the case portal when they use the Filter settings. Here you can adjust from closed to open tickets and from your own cases to any cases submitted by your company. For additional how to tips on using filter read How to Filter Case by Status and How to View All Cases from Your Company
Best Practices
Finally, we have some recommended practices for what to include in your cases. As experienced users, you most likely are familiar with the points. Yet it always helps to see a reminder and to share with new hires:) Best practices for Case Submission
A large number of VMware Hosts (>600) are in the environment I am discovering with Foundation/Cloudscape (RN150). There are also >15 vcenters managing these ESX/VMs.I have included all appropriate subnets in the discovery and the relevant VMware acc...
Hello,Background, I have done a number of discoveries over the years but generally they have been smaller or more targeted to migration planning and DD work. I am running a very large global discovery that has many private 172.16.0.0, 192.168.0.0 an...
Hi All,Is it possible to integrate the Flexdeploy and/or the RN150 appliances with SIEM and/or view the authentication logs for the appliances for login failures or success?Thanks
Flexera Cloud Migration and Modernization has added the ability to add custom discounts within the Cloud Cost Views. This new capability allows users to apply custom discounts to migration pricing, offering more accurate cost estimates and greater fl...
We have this error at every assessment for some Solaris servers: Privilege Access Test Failed Can someone please tell me what exactly the device is checking at this moment? What commands are sent to the servers?We checked the sudoconfig file for 2 se...
Flexera Cloud Migration and Modernization has added the support for SSH keys to CyberArk integration. This update significantly improves security and streamlines credential management by allowing users to leverage SSH key-based authentication alongsi...
Hello,Is there a way to customize the columns (remove some that I don't need, or add some that I might be more interested in) before generating and then exporting the CSV of detailed application dependency data?Thank you.
Hello,I have a new assessment with a number of servers, but in the Portal, the number of servers is bigger. How can I have the right number of servers in my assessment?Thank you
