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FlexNet Manager Knowledge Base

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Knowledge Base Articles

Oracle Database management

SummaryThis article documents the enhancement surrounding an improvement to the control of how long Oracle data is retained before being deleted when no longer being inventoried. This enhancement is available in FNMS-32773SymptomsGiven the following...

mgssecsvc.exe reserve registry handles

Summary This article discusses the reservation of registry handles by mgssecsvc.exe which can cause handle leakage over time. This was quantified as a bug in FNMS-41312 and was fixed in FNMS 2017 R1. Symptoms When mgssecsvc.exe runs on a device with ...

Missing Edition Information for Adobe Acrobat DC

Summary This article discusses the issue where FlexNet Manager Suite is unable to detect edition information for the Adobe Acrobat DC application. Symptoms FlexNet Manager Suite is unable to determine edition information for the Adobe application 'Ac...

Error Displayed on Filtering / Sorting 'Recommended change' Column in Recommend License Changes Grid

SummaryThis KB article addresses an issue where filtering or sorting the 'Recommended change' column displays an error message and the webui.log will contain the following error: 'Cannot query a data store using criterion "[RecommendedChange]"'Sympto...

amann by Flexera Alumni
  • 1024 Views
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No update on uploader and tracker.log

SynopsisWe installed a Flexera Inventory Agent onto a Windows Server 2008. After setting the correct registry setting for the uploading and downloading endpoint we started the ndtrack -t machine. The expectation was, that either tracker.log and uploa...

dbarr by Level 3 Flexeran
  • 1091 Views
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  • 0 kudos

ADDM Import failure using HTTPS

SummaryThis article discusses a known issue when importing from ADDM version 11.1.0.3 using HTTPS.SymptomsADDM data import is failing with the below error. 2017-03-21 9:27:03.209 : INFO : ============================================================...

cingham by Level 7
  • 799 Views
  • 0 comments
  • 0 kudos

Device not in beacon?s subnet

SynopsisIf a device isn?t in an inventory beacons subnet, what are our options? Can we somehow get the beacon access to the subnet? Or do we need a new beacon somewhere?DiscussionIf the beacon is in the same domain as the device, a subnet can be crea...

dbarr by Level 3 Flexeran
  • 514 Views
  • 0 comments
  • 0 kudos

Incorrect Consumption shown for CAL Licenses

SummaryConsumption count for CAL licenses in FNMS 2015 R2 SP5 or earlier is incorrect.SymptomsHi, Kindly check the attached screenshot of Microsoft CAL licenses. There is 2012 count in Consumed tab for CAL licenses. Regards,CauseThe consumed count fo...

Compliance Import slow when processing alerts

SummaryThis article discusses an issue faced when processing alerts during the Compliance Import using the 9.2.3 Inventory AgentSymptomsThe Compliance import is slow when processing Application and Evidence alerts when using the 9.2.3 version of the ...

Compliancereader taking a long time

SummaryThis article discusses one of the reasons as to why the compliance import may take an extended period of time to complete for a limited number of imports, and then return to a normal duration afterwards.SynopsisThe reconciliation run take a lo...

cingham by Level 7
  • 768 Views
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  • 0 kudos

Solaris Zone support

SummaryThis article covers the enhancement around Solaris Zones support.SymptomsWe are trying to determine what Oracle CPU licence count is required on a virtual Solaris server which has just been access to a restricted shared CPU pool.The Solaris se...

cingham by Level 7
  • 598 Views
  • 0 comments
  • 0 kudos

CertificateFile registry entry need be removed

Summary This knowledge base article provides an instruction on how to edit a Child Beacon registry key entry -- CertificateFile and why it may need to be done. Synopsis When a child beacon (not a top level beacon) is configured in an FNMS Cloud hiera...

Kevin_Hou by Flexera Alumni
  • 1269 Views
  • 0 comments
  • 3 kudos

Cannot drop index ?PK_ComplianceDomain? because it enforces the full-text key for table or indexed view

SummaryThis Knowledge article will describe a migration issue on error "Cannot drop index ?PK_ComplianceDomain? because it enforces the full-text key for table or indexed view". It provides with the reason of the cause and the workaround.SymptomsA mi...

Kevin_Hou by Flexera Alumni
  • 997 Views
  • 0 comments
  • 0 kudos
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