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jwilliams
Revenera
Dec 10, 2020
03:32 AM
Hi @tahkhan,
Thank you for your message. Can you please confirm whether you are able to use ping between the core and scan servers to ensure there is no network related issues between the two servers? Can you also please confirm whether there are any proxy servers or fiewalls in your envionment which may be preventing the communication between the two servers? If the ping is successful please raise a Support case and attach your full <Install Dir>/logs/ and <Install Dir>/tomcat/logs/ directories to the case. Our Technical Support team will be happy to assist you further with this query.
Kind Regards,
Jon
... View more
Aug 19, 2020
01:37 PM
Hi @pulkit_lall,
Thank you for your message. We have a knowledge base article which covers a wide variety of scripting topics including adding workspace reports to the public API's executed through ScriptRunner in FlexNet Code Insight 6.X. This article is available at the following link:
https://community.flexera.com/t5/FlexNet-Code-Insight-Customer/FlexNet-Code-Insight-Scripting-Getting-Started/ta-p/696
Please review the 'Workspace Reports' section of this article and if you have any further queries on this please raise a new support case. A member of our Technical Support team will then be able to assist further with this issue.
Kind Regards,
Jon
... View more
Jul 07, 2020
03:21 AM
1 Kudo
Summary
The ndtrack component of the agent causes high CPU usage.
Synopsis
When the FlexNet Inventory Agent runs the ndtrack.exe component to gather inventory, a high CPU usage is recorded. This is a feature of the agent by design and is not a defect. The ndtrack component is designed to allow the operating system to manage resources according to priority, so the Agent can take as much available CPU resources as available if nothing else is running as a higher priority. By design, the operating system will hand back CPU resources to any running applications with a higher priority.
Discussion
The LowProfile setting determines the CPU priority of the FlexNet Inventory Agent on the device where it is executing. When set to True (which is the default value if nothing is specified), the FlexNet Inventory Agent process runs with low priority. For UNIX-like systems, this sets the nice level of the process to 10. On recent Windows platforms, it uses background processing mode (PROCESS_MODE_BACKGROUND_BEGIN). On legacy Windows platforms where this is not supported (such as Windows XP and earlier), it uses a priority of idle (IDLE_PRIORITY_CLASS). When set manually to False, the same processes run with normal priority which is the most common mode and could be competing with other processes. Full information on the LowProfile setting is available on page 302 of the 'GatheringFlexNetInventory.pdf' file available from docs.flexera.com (also attached below).
Additional Information
To set the LowProfile to False to use less CPU utilization, you can configure it by:
A) Setting the value in the registry hive [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ManageSoft Corp\ManageSoft\Tracker\CurrentVersion](Windows)
B) Adding the line 'LowProfile=True' to the /var/opt/managesoft/etc/config.ini configuration file under the section [ManageSoft\Tracker\CurrentVersion] (non-Windows) [ManageSoft\Tracker\CurrentVersion] LowProfile= VALUE [True/False]
Excessively large directory scans are the most common cause of high CPU usage. For example, if you are scanning the root ('/') directory across all of your Linux devices, then this could create a significant overhead, as the tracker component will recurse through all subdirectories by default.
If these settings need to changed, navigate to Discovery & Inventory -> Settings -> File evidence in the Web UI (see attached .PNG below to illustrate):
The agent executables are not multi-threaded
If none of the above solutions seems to explain your scenario, then it is recommended to ensure that your operating system (+ version) is compatible with the agent version that you are running.
You can check the System Requirements documentation -> Prerequisite Software -> FlexNet inventory agent section to verify this.
... View more
Jun 29, 2020
01:25 AM
Hi @kast_adobe,
Can you please check the permissions on the ' /data/source/uploadToScan' directory to ensure full access is available? With this being a manually created directory it is possible that not all users have access to the directory in order to access the codebase within. If this does not work please raise a Support case and our Technical Support team will be happy to investigate this issue with you.
Kind Regards,
Jon
... View more
Jul 23, 2019
03:08 PM
This article aims to provide some guidance on how to gather the relevant information required by our Technical Support teams to provide a timely response to any issues encountered while using FlexNet Code Insight.
When contacting our Technical Support team with a new FlexNet Code Insight issue, please include the logs from the following locations:
<Install Directory>\tomcat\logs\
<Install Directory>\logs\
Please also include screenshots of the issue where appropriate and details of any operations that had been performed prior to the error occurring such as upgrades or scans.
FlexNet Code Insight 6.X
Detector Client Issues:
If you encounter an issue when using the Detector Client on the FlexNet Code Insight 6.X products, please also include the Detector Logs from the local machine that is running the Detector Client. The logs are available from the following location:
C:\Users\<USERNAME>\.palamida\config\detector\logs\
ScriptRunner Issues:
If you encounter an error during the use of scriptRunner, please attach a copy of the script that you are attempting to use to the case.
If the error you receive states there is an issue with the JWT token you have provided, please use the following instructions to clear the cached JWT tokens before retrying the script:
Shut down tomcat
Navigate to C:\Users\Username\.palamida\scriptrunner\
Delete the file named scriptrunner.properties
Restart tomcat and retry the script
For more information on scripting you can also look at our Scripting - Getting Started article which provide additional information on scriptRunner.
SCM Connections:
If you encounter an issue with any of the SCM connections available in FlexNet Code Insight 6.X, please clearly identify which SCM connection you have attempted to use as well as the version details for the SCM Client that is running on your FlexNet Code Insight server.
FlexNet Code Insight 7.X
Plugins:
If you encounter an issue with any of the Plugins available to FlexNet Code Insight 7.X, please clearly identify which plugin you have attempted to use, including the version, as well as the version details for any client that is running on your FlexNet Code Insight server.
... View more
Jul 12, 2019
07:47 AM
Symptoms:
The following error may be encountered during an installation of FlexNet Code Insight:
Preparing to install Extracting the JRE from the installer archive... Unpacking the JRE... Extracting the installation resources from the installer archive... Configuring the installer for this system's environment... Launching installer... JRE libraries are missing or not compatible.... Exiting....
Diagnosis:
This issue is typically caused by insufficient privileges on the 'tmp' directory
Solution:
To correct this issue, cutomers will need to create a new "temp" directory in a location where you do have the proper permissions (for example, /opt/fnci/tmp), and then set an environment variable called "IATEMPDIR". Example:
mkdir /opt/fnci/tmp
export IATEMPDIR=/opt/fnci/tmp
You should now be able to successfully launch the installer without encountering the "JRE libraries are missing or not compatible" error.
... View more
May 30, 2019
04:45 PM
Symptoms:
An issue has been identified when using the 'httpclient.proxy-autodetect=false' setting to force the system to use the HTTP proxy settings in core.proxy.server.properties and using a proxy server which authenticates via LDAP. When an electronic update is scheduled, the update fails with the following shown in core.update.log:
2019-01-11 11:38:57 ERROR [http-bio-8888-exec-8] [UpdateServiceImpl] java.net.UnknownHostException: updates.palamida.com 2019-01-11 11:38:57 ERROR [http-bio-8888-exec-8] [UpdateServiceImpl] Error checking for updates com.palamida.appsec.BusinessException: Error download from HTTPS: updates.palamida.com at com.palamida.appsec.service.impl.UpdateServiceImpl.downloadHTTPS(UpdateServiceImpl.java:1449) at com.palamida.appsec.service.impl.UpdateServiceImpl.downloadFromUpdatesHTTPS(UpdateServiceImpl.java:1386) at com.palamida.appsec.service.impl.UpdateServiceImpl.isManifestFileAvailable(UpdateServiceImpl.java:1216) at com.palamida.appsec.service.impl.UpdateServiceImpl$$FastClassBySpringCGLIB$$33823c93.invoke(<generated>) at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204)
Diagnosis:
By default Oracle Java disables Basic authentication when proxying HTTPS as follows:
(jdk.http.auth.tunneling.disabledSchemes = "Basic")
Solution:
Customers wishing to setup HTTPS proxy authentication can enable "Basic" authentication by removing the Basic from following property in the CATALINA_OPTS variable of the catalina.* file located at <Install Dir>/tomcat/bin/catalina.*
jdk.http.auth.tunneling.disabledSchemes = ""
For further information on this property please see: https://www.oracle.com/technetwork/java/javase/8u111-relnotes-3124969.html
... View more
Apr 18, 2019
01:45 AM
1 Kudo
Hi @lpopescu,
You are correct that the access to the scan server has been restricted in the 2019 R1 release. The steps to reverse this change are included below:
This setting is controlled by the show.full.scan.server.file.system.tree value in the PAS_GLOBAL_PROPERTIES database table. The current value of this variable can be determined using the following query: SELECT * FROM PAS_GLOABL_PROPERTIES; This value should be set to false. If this is set to false use the following query to update this to true: update PAS_GLOBAL_PROPERTIES set VALUE_='true' where KEY_='show.full.scan.server.file.system.tree'; Once this has been set, restart tomcat to ensure the new settings have been read.
These changes will allow unrestricted access to the scan server as seen in the 2018 R4 and earlier releases.
Kind Regards,
Jon
... View more
Apr 18, 2019
01:38 AM
1 Kudo
Hi @lpopescu ,
Leaving the my.cnf set to UTF-8 will be fine. You do not need to perform these changes as these are handled for you by the product. I can also confirm that no further changes to the my.cnf file are required.
Kind Regards,
Jon
... View more
Mar 26, 2019
09:41 AM
Hi @sgovin37 , I have attached a copy of the FlexNet Code Insight 2018 R4 Plugin Guide for your reference. This contains full instructions for configuring the Jenkins plugin for use with the 2018 R4 release starting on page 24. These guides are available through the documentation menu at the top of the Community page. Kind Regards, Jon
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- Tags:
- Jenkins Plugin
Feb 26, 2019
02:39 PM
Summary This article discusses how to configure TFS for use with HTTPS in FlexNet Code Insight Synopsis Steps to resolve the issue TFS HTTPS(sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException)
1.Get TFS server certificate(HTTPS) and file look like <"XYZ.cer">. i.Go to server machine where tfs server is installed. ii.Go to IE browser settings: Select Internet option==> Got content tab. iii.Click on certificate ==> trusted root certificate autority ==> export the certificate with <hostname>.
2.Import <"XYZ.cer"> certificate to "\jre1.8.0\lib\security"(where CodeInsight application is installed) by using below command. keytool -keystore cacerts -importcert -file <"XYZ.cer"> -alias tfs
Note: After executing above command, give the password and Accept the trusted certificate by giving yes value. 3.Download and extract TFS client(add to Path environment variable). 4.Enable the tfs option,in "scm.properties" file. 5.Start the tomcat server with new command line session.
Below are the scenario covered. 1. Verified the option of "TFS Update To" .i.e "Latest Changeset","Specific Changeset" and "Label" ==> Working as expected. 2. Verified below URL format for TFS 2015(http and https): http://<server>:<port>/<tfsroot>/<collection>/<project> http://<server>/<tfsroot>/<collection>/<project> https://<server>:<port>/<tfsroot>/<collection>/<project> https://<server>/<tfsroot>/<collection>/<project> 3. Verified below URL format for TFS 2017(http and https): http://<server>/<collection>/<project> https://<server>/<collection>/<project> 4. Verified below URL format for TFS 2012 update1(http): http://<server>/<tfsroot>/<collection>/<project>
Covered below SCM: Perforce HTTP , Git , SVN HTTP
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Labels:
Feb 25, 2019
06:22 PM
1 Kudo
Summary
This article documents the accessibility of Secunia research through FlexNet Code Insight following the closure of the Secunia Community site in February 2019
Synopsis
The Secunia Community site will become inaccessible at the end of February. A future release of Code Insight will incorporate the following changes to ensure access to Secunia data:
Deliver additional Secunia Advisory properties (currently visible on the Secunia Community site) to Code Insight through the Electronic Update service.
Provide a new Get Vulnerability Details REST API to obtain the additional Secunia Advisory data.
Develop a new "vulnerability details" interface to display additional Secunia Advisory data.
Meanwhile, if you want to temporarily disable Secunia Advisories from Code Insight, refer to the instructions below for your version of the product. Code Insight 6.13.0 (or later) Follow the steps below to disable Secunia Advisories from Code Insight v6 (JIRA: SCA-8639)
Update the following properties in /FNCI_ROOT/config/core/core.properties :
disable.secunia=true (value is false by default)
enable.forceupdate=true (value is false by default)
Restart Code Insight
Force an electronic update
Log in as an Administrator
Navigate to Administration >> Updates
Manually trigger an Electronic Update
Code Insight 2019 R1 (or later) Follow the steps below to disable Secunia Advisories from Code Insight v7 (JIRA: SCA-12114)
Execute the following database SQL insert statement using a database client of your choice:
INSERT INTO PAS_GLOBAL_PROPERTIES (SERVER_ID_, KEY_, VALUE_, ENCRYPTED_) VALUES (0, 'disable.secunia', 'true', 0);
Restart Code Insight
Force an electronic update
Log in as an Administrator
Navigate to Administration >> Electronic Update
Check the Force Full Electronic Update option
Click the Schedule Update button
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Labels:
Feb 14, 2019
12:38 PM
Summary Palamida Analyzer - Quick Assessment and Group Builder fail Due to certificate issues. This issue has been identified as a bug under reference SCA-14890. This article contains a workaround to allow the reports to be generated Symptoms A bug has been identified in the Analyzer - Quick Assessment and Analyzer - Group Builder reports due to a certification issue. The following error can be observed in the catalina.out log file under <Install Dir>/tomcat/logs/: 2019-02-06 23:46:15,741 ERROR [http-apr-8888-exec-8] [AnalyzerTask] Error running Palamida Analyzer: class javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: validity check failed javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: validity check failed at com.palamida.sdk.impl.PalamidaService.get(Unknown Source) at com.palamida.sdk.impl.PalamidaService.get(Unknown Source) at com.palamida.repoanalyzer.impl.DataServiceSource.testConnection(DataServiceSource.groovy:159) at com.palamida.repoanalyzer.WorkspaceProcessor.process(WorkspaceProcessor.groovy:201) at com.palamida.repoanalyzer.ReportTask.process(ReportTask.groovy:176) at palamida_analyzer_task.run(palamida_analyzer_task.groovy:75) Resolution A bug for this issue has been reported under reference SCA-14890. The following workaround has been made available to allow the reports to be used: - Rename analyzer.properties.example to analyzer.properties - Add following property in analyzer.properties-
dataServicesUrl = https://api.palamida.io
- Restart FNCI - Now the group builder and quick assessment reports from analyzer are working fine
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Labels:
Nov 21, 2018
09:53 AM
Summary This article documents the Oracle License Optimization Report noted in FNMS-26234 Symptoms Enhancement FNMS-26234 discusses new Oracle License Optimization Reports. The scripts to create these reports are attached to this article. Resolution Only one script should be used in each environment, please select the script appropriate to your environment from the options below: - OracleOptimizationReport.sql - This script should be applied to multi tenant environments - OracleOptimizationReportSingleTenant.sql - This script should be used in single tenant environments
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Labels:
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Defect Report
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FlexNet Manager Suite 2014
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FlexNet Manager Suite 2014 R2
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FlexNet Manager Suite 2014 R3
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FlexNet Manager Suite 2015
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FlexNet Manager Suite 2015 R2
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FlexNet Manager Suite 2015 R2 SP1
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FlexNet Manager Suite 2015 R2 SP2
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FlexNet Manager Suite 2015 R2 SP3
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FlexNet Manager Suite 2015 R2 SP4
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FlexNet Manager Suite 2015 R2 SP5
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FlexNet Manager Suite 2016
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FlexNet Manager Suite 2016 R1 SP1
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On-premises
Nov 15, 2018
06:25 PM
Summary This article provides steps to investigate an issue where the OS freezes during scanning Symptoms The following problems occurred at customer 's environment. OS freezes during scan execution. Resolution Customer confirmed the issue no longer appears. No further access to the database to test resolution.
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Latest posts by jwilliams
Subject | Views | Posted |
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50 | Dec 10, 2020 03:32 AM | |
403 | Aug 19, 2020 01:37 PM | |
7974 | Jul 07, 2020 03:21 AM | |
25 | Jun 29, 2020 01:25 AM | |
33 | Jul 23, 2019 03:08 PM | |
33 | Jul 12, 2019 07:47 AM | |
66 | May 30, 2019 04:45 PM | |
199 | Apr 18, 2019 01:45 AM | |
154 | Apr 18, 2019 01:38 AM | |
1826 | Mar 26, 2019 09:41 AM |
Activity Feed
- Posted Re: Unable to create additional scan server on Code Insight Forum. Dec 10, 2020 03:32 AM
- Posted Re: Palamida: Getting reports using commandline (APIs) in version 6 on Code Insight Forum. Aug 19, 2020 01:37 PM
- Posted High CPU usage by the ndtrack.exe component of the FNMS agent on FlexNet Manager Knowledge Base. Jul 07, 2020 03:21 AM
- Posted Re: Unclear error when working with uploadtoscan via REST API on Code Insight Forum. Jun 29, 2020 01:25 AM
- Kudoed Re: CVEs found in the built .exe file related to ZLIB 1.2.3 for shunt. Jul 30, 2019 08:43 AM
- Posted FlexNet Code Insight Triage and Preliminary Troubleshooting on Code Insight Knowledge Base. Jul 23, 2019 03:08 PM
- Posted JRE libraries are missing or not compatible error during FlexNet Code Insight installation on Code Insight Knowledge Base. Jul 12, 2019 07:47 AM
- Posted Electronic update fails when using using a HTTP proxy authenticated through LDAP on Code Insight Knowledge Base. May 30, 2019 04:45 PM
- Kudoed Bug Report - 'Download Remote File' button leads to 500 HTTP for harry_onslow. May 28, 2019 03:57 PM
- Kudoed Re: Bug Report - 'Download Remote File' button leads to 500 HTTP for jrubin1. May 28, 2019 03:57 PM
- Kudoed Re: Bug Report - 'Download Remote File' button leads to 500 HTTP for vdonga. May 28, 2019 03:57 PM
- Got a Kudo for Re: FNCI (2018 – 2019.R1) “Upload Project Codebase” and “Version Control Instances” do not coexist?. Apr 18, 2019 12:20 PM
- Got a Kudo for Re: FNCI 2019.R1 - "MySQL New Character Set Default is utf8mb4" and /etc/my.cnf settings.. Apr 18, 2019 12:19 PM
- Posted Re: FNCI (2018 – 2019.R1) “Upload Project Codebase” and “Version Control Instances” do not coexist? on Code Insight Forum. Apr 18, 2019 01:45 AM
- Kudoed FNCI (2018 – 2019.R1) “Upload Project Codebase” and “Version Control Instances” do not coexist? for lpopescu. Apr 18, 2019 01:40 AM
- Posted Re: FNCI 2019.R1 - "MySQL New Character Set Default is utf8mb4" and /etc/my.cnf settings. on Code Insight Forum. Apr 18, 2019 01:38 AM
- Kudoed How to Set a Property Depending on Release Flags for shunt. Apr 02, 2019 01:56 AM
- Tagged Re: Code Insight Jenkins config on Code Insight Forum. Mar 26, 2019 09:42 AM
- Posted Re: Code Insight Jenkins config on Code Insight Forum. Mar 26, 2019 09:41 AM
- Posted Setting up TFS with HTTPS in FlexNet Code Insight on Code Insight Knowledge Base. Feb 26, 2019 02:39 PM
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