ADDM Import failure using HTTPS

Report Inappropriate Content · ‎Jun 09, 2018

Summary

This article discusses a known issue when importing from ADDM version 11.1.0.3 using HTTPS.

Symptoms

ADDM data import is failing with the below error.

2017-03-21 9:27:03.209 : INFO : ===========================================================================
2017-03-21 9:27:03.256 : INFO : Running ADDM staging tool command line: ''.
2017-03-21 9:27:03.256 : INFO : Start import: Tuesday, March 21, 2017 9:27:03 PM
2017-03-21 9:27:03.256 : INFO : FlexNet Manager Platform
2017-03-21 9:27:03.256 : INFO : Version 11.5 build 8
2017-03-21 9:27:03.256 : INFO : Copyright 2015 Flexera Software LLC
2017-03-21 9:27:03.256 : INFO : 
2017-03-21 9:27:03.272 : INFO : Settings loaded from file "FnmpADDMSettings.xml".
2017-03-21 9:27:03.287 : INFO : Disabling HTTPS server certificate checks
2017-03-21 9:27:03.287 : INFO : Exporting from ADDM server 'seroicaddm02.sero.gic.ericsson.se' using 'https' as user 'samtool'
2017-03-21 9:27:03.287 : INFO : Using staging method 'STREAM'
2017-03-21 9:27:03.803 : ERROR : *** ERROR: Failed to receive a response from the ADDM web service: The underlying connection was closed: An unexpected error occurred on a send.
2017-03-21 9:27:03.834 : ERROR : ======== Completed with Failure: 1
2017-03-21 9:27:03.834 : INFO : Total time before failure: 0.021 seconds

Few point for your information :

1> Telnet on port 80 and 443 - working as expected.
2> We can login to the web UI of the ADD using the user account.
3> All GIC ADDM?s (Discovery) were upgraded to version 11.1.0.3 form 11.0.0.3
4> Our Curent ADDM Adepter version is - Flexnet Manager suite 2015 R2 SP5

Resolution

This is a know issue being tracked under FNMS-35946 that has been fixed in FNMS 2017 R1.

Workaround

The workaround for this is to apply the following to the Server that has the FnmpADDMStage.exe executable:

- Make sure the Server has .NET Framework 4.5 or newer. If not, please install it.
- Open RegEdit and navigate to this Key location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.* (the highest version)
- Create a DWORD (32-bit) Value with the following:
- Name: SchUseStrongCrypto
- Value: 1