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This KB article addresses an issue where filtering or sorting the 'Recommended change' column displays an error message and the webui.log will contain the following error: 'Cannot query a data store using criterion "[RecommendedChange]"'


When trying to access the Recommended License Changes page in the Web UI an error message will be received stating 'An error has occurred while retrieving information; you may need to refresh the page.'

Steps To Reproduce

1. Open FlexNet Manager Suite;
2. Select License Compliance -> Recommended License Changes page;
3. Sort or filter Recommended change column or apply a search. At this point an error message will be returned.
4. The issue can be confirmed by examining the WebUI.log located: C:\ProgramData\Flexera Software\Compliance\Logging\WebUI

The error will begin with the following two lines:
[ERROR 2015-08-18 16:26:25,708 68684ms UiHelper_Grid         ] Error retrieving data
System.ArgumentException: Cannot query a data store using criterion "[RecommendedChange]" that uses a non-persistent property 'RecommendedChange'.


This bug is fixed in FlexNet Manager Suite 2018 R1.


There is no known workaround.
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Last update:
‎Jun 09, 2018 02:09 AM
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