FlexNet Manager Knowledge Base

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Knowledge Base Articles

Locating agent logs

Agent logs help Flexera’s technical support team to diagnose your issue quickly. If you’ve entered a support case, the support team may request you send over an agent log. The most common logs requested are the tracker.log, the usageagent.log, and t...

malderton by Level 5 Flexeran
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vCenter scan fails with MgsIPScan error

When performing vCenter discovery, the MgsIPScan error can occur on beacon versions 17.0 and previous if you’re using an outdated version of NpCap. When the MgsIpScan error occurs The .err file on the beacon will show: dnet: Failed to open device et...

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Manipulating BatchProcess Tasks

  There may be times when you need to kill a long running Batch Processor Task as it may be blocking subsequent tasks. You can do this using the BatchProcessTaskConsole, which can be found on the Batch Processor server in C:\Program Files (x86)\Flex...

Graemehin by Level 5 Flexeran
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"Execution Timeout Expired" error with FlexNet Manager Suite databases hosted on SQL Server 2016 SP2 CU16 (13.0.5882.1)

Symptoms When using SQL Server 2016 SP2 CU16 (13.0.5882.1) to host the FNMS databases, you may start to see inventory import and license reconcile tasks failing with the error Execution Timeout Expired. This will always timeout regardless of the tim...

Cloud Service Provider custom report: the columns of the 'Cloud Instance' node are invisible if a custom Operator role is given

Symptoms: A custom report using the 'Cloud instance' node results in missing content unless the admin role or the OOTB Operator Role is given to the FNMS operator. Diagnosis: FNMS UI does not allow the CMInventory/list right to be configured on cu...

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