Agent logs help Flexera’s technical support team to diagnose your issue quickly. If you’ve entered a support case, the support team may request you send over an agent log. The most common logs requested are the tracker.log, the usageagent.log, and t...
When performing vCenter discovery, the MgsIPScan error can occur on beacon versions 17.0 and previous if you’re using an outdated version of NpCap. When the MgsIpScan error occurs The .err file on the beacon will show: dnet: Failed to open device et...
Summary Software end of support life (EOSL) data for applications that are recognized as installed on at least one computer are exposed through various columns available on the License Compliance > Installed Applications grid in the FlexNet Manager S...
Symptoms: The Batch processor relies on Microsoft MSMQ to function. When FNMS is first configured, the private queues are created in MSMQ and the service account is provided full permission to these queues. Therefore, if the service account change...
Summary This article provides steps to identify the evidence used to recognize applications within the FlexNet Manager Suite (FNMS)/Flexera One UI. This article also provides the steps to track down the Inventory source that is reporting this eviden...
Summary This article provides steps to create a local application within FlexNet Manager Suite (FNMS)/Flexera One. There are several methods that can be used, this article will detail two different methods. Discussion Creating an application starti...
There may be times when you need to kill a long running Batch Processor Task as it may be blocking subsequent tasks. You can do this using the BatchProcessTaskConsole, which can be found on the Batch Processor server in C:\Program Files (x86)\Flex...
SummaryDevice records in ComplianceComputer with Compliance Computer Status ID 4 You might see records within the Compliance Computer Table of the database that have a compliancecomputerstatusID of 4, this status means 'Awaiting Inventory' or 'Dummy...
When trying to connect Cognos to your SQL Server, you may see an error like the following: SQL Server did not return a response. The connection has been closed. If your SQL Server is configured to communicate only via TLS 1.2, you will see connection...
SummaryHow can the Inventory Adapter Studio 2015 R2 be accessed to create custom inventory adapters.Synopsis The Inventory Adapter Studio for FlexNet Manager Suite 2015 R2 is used to create custom inventory connections, how can this be accessed to...
Symptoms When using SQL Server 2016 SP2 CU16 (13.0.5882.1) to host the FNMS databases, you may start to see inventory import and license reconcile tasks failing with the error Execution Timeout Expired. This will always timeout regardless of the tim...
Summary A failure error occurs during the inventory import/reconcile with an error similar to the following: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. Symptoms The following erro...
When errors occur in the FlexNet Manager Suite UI, details useful for guiding further troubleshooting to work towards diagnosing a root cause can often be found in the C:\ProgramData\Flexera Software\Compliance\Logging\WebUI\webui.log file on the web...
The FNMSPreCalcUpdate process updates many FlexNet Manager Suite web UI views (like the All Inventory, All Assets, or All Users views) when changes are made. To use fewer resources, the FNMSPreCalcUpdate process precalculates data rather than updatin...
Summary This article addresses the difference between Oracle Database (Unknown Component) and Unspecified Edition Question What is the difference between Oracle Database (Unknown Component) and Unspecified Edition? Answer In response to issues with r...
Description When viewing the All Licenses view at different times, the column order or the grouping filter is not retained.This affects custom fields rather than out-of-box columns. Replication Scenario Create more than one custom field in license...
Description The "hosted in" field of Oracle instances is showing "On-premises" instead of following what the host has.This is just a UI display bug and does not impact the license calculation. Replication Scenario Instances are showing the default...
The XenApp server agent can be configured in two different ways. - either installed locally on one delivery controller on each site (which doesn't require network access)- or it can be given a comma separated list of controllers to connect to on the...
Symptoms: A custom report using the 'Cloud instance' node results in missing content unless the admin role or the OOTB Operator Role is given to the FNMS operator. Diagnosis: FNMS UI does not allow the CMInventory/list right to be configured on cu...
When the Beacon is attempting to download and upgrade to a newer version the execution of tasks will pause until the process has completed. This is by design but can cause issues where the upgrade process has hung as it leaves the Beacon in an unsta...
