Summary This article discusses the current support status around the IBM Z Mainframe. Question Does the FlexNet inventory agent support IBM Z Mainframe operating systems such as the following? z/OS V2.x Linux on Z z/VM Red Hat Enterprise Linux 6.x for System Z Red Hat Enterprise Linux 7.x for System Z Answer The FlexNet inventory agent does not currently support IBM Z Mainframe systems. Additional Information The following idea to support Linux on Z systems is being tracked in the Ideas portal: ITAM-I-176. Please vote for this idea if it would be helpful for your organization. ... View more

Summary Is 3rd party service provider Microsoft Azure Supported Synopsis Is it Possible to Manage devices that are currently hosted via 3rd party service provider, Microsoft Azure? I am able to scan and inventory the device but I do not see the host. I see an error message that states "Missing Host". Discussion Currently, FNMS does not strictly support Azure today from either an inventory gathering or license reconcile perspective. Workaround In the short term, a VM Host could be created manually and VM's linked, however care would need to be taken to ensure processor metrics are appropriately set based on licensing requirements. ... View more

Summary Does FNMS have the ability to restrict licence by the Inventiory Device Type? Question Does FlexNet Manager Suite have the ability to restrict licence by the Inventiory Device Type? If it is possible, Microsoft Datacentre edition licences can be set to restrict to the Inventory Device Type 'VM Host'. Answer FlexNet Manager Suite only supports to scope licences by either Corporate Structure, Cost Centers or Locations. An enhancement to restrict licenses by Category group is being tracked under an enhancement request #IOJ-1769732 (FNMS-34617). There is currently no commitment to implementing this enhancement in a future release. ... View more

Summary This article covers upgrading your FlexNet Inventory agent as well as changing settings for self-update for On-Premise and Cloud Environments. Synopsis Upgrades to your inventory beacon(s) do not trigger any automatic updates to the FlexNet inventory agents that you have deployed on target machines for local inventory collection. Even when there is an update to the central application server, the upgrade mechanism for FlexNet inventory agents is turned off. This gives you the freedom to manage the upgrade of deployed FlexNet inventory agents independently of upgrades to other parts of the system. Discussion Upgrading the FlexNet Inventory Agent is covered in the in-product Help. The Help menu can be reached by selecting the white question mark “?”, on the right side of the navigation bar. Once in the in-product Help, you can find the steps to upgrade the Inventory agents by searching for the following terms.  The in-product Help is also available online (for FNMS 2019 R1 and newer) in the Documentation Center. This can be accessed from the Other Resources tab of the Community, then selecting Documentation. Search for: Upgrading the FlexNet Inventory agent Changing Settings for Self-Update For FNMS Cloud users a direct link to the Help documentation for FNMS Cloud can be found below. https://docs.flexera.com/fnms/EN/WebHelp/index.html#tasks/FIA-Updates.html ------------------------- Note:  Changing the agent settings for self-update, prior to FNMS 2019 R1, required changes to settings that are stored in the FNMS databases. The process of modifying these settings was changed with the release of FNMS 2019 R1. The option to enable automatic upgrades was added to the UI.  ... View more

Summary Software end of support life (EOSL) data for applications that are recognized as installed on at least one computer are exposed through various columns available on the License Compliance > Installed Applications grid in the FlexNet Manager Suite UI: Additional EOSL data (including data for applications that are not recognized as installed) can be found by directly querying the database of FlexNet Manager Suite On-premises installations. Accessing EOSL data directly in the database A SQL query like the following can be executed against a FlexNet Manager Suite On-premises compliance database to review applications in the currently installed ARL version that have an End of Life Support Date or Extended Support Until date:   SELECT st.SoftwareTitleID, stpub.PublisherName, st.FullName, Classification = stc.DefaultValue, st.ReleaseDate, st.SupportedUntil, st.ExtendedSupportUntil FROM SoftwareTitle st JOIN SoftwareTitleClassification stc ON st.SoftwareTitleClassificationID = stc.SoftwareTitleClassificationID LEFT OUTER JOIN SoftwareTitleProduct stp ON st.SoftwareTitleProductID = stp.SoftwareTitleProductID LEFT OUTER JOIN SoftwareTitlePublisher stpub ON stp.SoftwareTitlePublisherID = stpub.SoftwareTitlePublisherID WHERE st.SoftwareTitleID < 0 AND (st.ExtendedSupportUntil IS NOT NULL OR st.SupportedUntil IS NOT NULL)   If you are licensed for and have the EOSL data pack installed, a query like the following can be used to obtain EOSL data from this data pack:   SELECT st.SoftwareTitleID, stpub.PublisherName, st.FullName, Classification = stc.DefaultValue, st.ReleaseDate, eosl.StartOfLifeDate, eosl.EndOfSalesDate, eosl.EndOfLifeDate, eosl.SupportedUntil, eosl.ExtendedSupportUntil FROM SoftwareTitle st JOIN SoftwareTitleClassification stc ON st.SoftwareTitleClassificationID = stc.SoftwareTitleClassificationID LEFT OUTER JOIN SoftwareTitleProduct stp ON st.SoftwareTitleProductID = stp.SoftwareTitleProductID LEFT OUTER JOIN SoftwareTitlePublisher stpub ON stp.SoftwareTitlePublisherID = stpub.SoftwareTitlePublisherID JOIN SoftwareTitleEOSL eosl ON eosl.SoftwareTitleID = st.SoftwareTitleID   Additional Information An enhancement request to expose EOSL data in additional parts of the FlexNet Manager Suite UI has been opened with reference # IOJ-1815981. ... View more

Summary Timeout in Compliance Import: Failed to execute Reader 'InsertRelevantUsageFilesWithoutWildcards' Symptoms A timeout error can occur in the ?'InsertRelevantUsageFilesWithoutWildcards' stage of the Compliance Import. Reported in Product Version: FNMP 9.2 (GA, SP1 & SP2)The following error may occur in the Compliance Import: 2013-12-03 01:44:41,354 [INFO ] InsertRelevantUsageFilesWithoutWildcards (Execute on Source) (VersionFrom: 8.4) 2013-12-03 11:44:41,773 [INFO ] Failed to execute Reader 'InsertRelevantUsageFilesWithoutWildcards' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\managesoft\FileEvidence.xml Error: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. 2013-12-03 11:44:42,101 [INFO ] All retries have been attempted for Reader 'InsertRelevantUsageFilesWithoutWildcards' 2013-12-03 11:44:42,101 [INFO ] Completed with error in 10 hours, 0 minutes, 0 seconds. 2013-12-03 11:44:42,116 [FATAL] The import process has failed with the following error (use -verbose to see error details): Error: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. Cause This is caused by an error in the Usage.xml reader file. Resolution To resolve this, please replace the following file with the attached version: %ProgramData%\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\ManageSoft\Usage.xml ... View more

Summary Operators linked to a Customer Role cannot change their Password Synopsis Operators linked to a Customer Role cannot change their Password Example: Role called "HelpDesk". users/operators assigned this role can't change their password If they go to "My Account" they get this error: We have a problem. 403: Unauthorized Discussion To be able to access the My Account page the role must have the setting Configure operators of FlexNet Manager Platform under the Administration section set to Allow. ... View more

Summary FNMS export is failing with an error code 1 and NO transaction is being created in ServiceNow Symptoms The connector from FNMS to ServiceNow is no longer functioning. Servicenow rejecting packets with an error code 1 and NO transaction is being created in ServiceNow. NOTE: This error is typically seen in FNMS Cloud environments Cause One possible cause for Servicenow to reject import packet from FNMP is the file size. With the following conditions: 1. FNMS ServiceNow export log is failing with an error code 1 (FNMS Side) 2. No transaction is being created in ServiceNow (ServiceNow Side) 3. There is no Import transaction or Import runs in waiting or processing status.(ServiceNow Side) The typical size of a request shall be less than 10 MB, which is what ServiceNow supports by default. Resolution Check to see if the following system property exist in ServiceNow under sys_properties.list glide.rest.scripted.max_inbound_content_length_mb If it does not exist create property and type integer with value of 25 ... View more

Summary Is it possible to attach documents to Vendor Records? Synopsis Is it possible to attach documents to Vendor Records? Example: pdf's, word docs, excel concerning contracts/special conditions with the vendor Discussion Currently FNMS does not have a Documents Tab for attachments or a comments field to add any notes. There is an Enhancement request asking to enable to add documents to Vendor Records: reference: FNMS-41111 Please submit case with Flexera Support to ask for status/eta. ... View more

Summary Is it possible to manage hardware purchases like how FNMS processes Software Purchases? Synopsis Is it possible to manage hardware purchases like how FNMS processes Software Purchases? Discussion Currently PO processing is only for the management of the purchase concerning Software. There is an Enhancement Request to make this possible. FNMS-41324: Hardware asset management & PO Processing To enable to manage hardware PO's, like software PO's. Example; create a shell record, like a license record and map the PO's so that it can be pulled for reporting Project Pro w/User CAL Lic/SA - EA = Purchased 100 Dell Laptops = Purchased 2000 Please submit a support case to follow up on status of enhancement request ... View more

Summary How to Keep track of license Keys Synopsis How to Keep track of license Keys Discussion This discussed withing the 9.2 FNMP Operations Guide In Chapter 16: License and records and Properties starting on page 575. ... View more

Summary Which PORT lite agent 2016 use to generate and to upload inventory to Beacon Server? Is it inbound and outbound both? Synopsis Which PORT lite agent 2016 use to generate and to upload inventory to Beacon Server? Is it inbound and outbound both? Discussion Since the Lite Agent is installed on the machine, it doesn't need any communication in order to create the inventory. Which means it would only need to able to upload the NDI Files ( inventory files) to: Port 80 for http or Port 443 for https are the default ports ... View more

Summary How do you install the Business Adapter Studio other than C: Drive? Synopsis How to modify installation directory path during the install wizard for Business Adapter Studio? Discussion Currently the Installation Wizard does not allow you to modify the installation directory of Business Adapter Studio. It will be installed by default to the C: drive. As a workaround can install the MSI, "FlexNet Manager Platform Business Adapter Studio" file using the MSIexec command line and install switches As followed: msiexec /i "MSI Full path" installdir="install Directory Path" /qb Example: msiexec /i "C:\Users\johndoe\Downloads\BAS\FlexNet Manager Platform Business Adapter Studio" installdir="E:\testinstall" /qb Additional Information Please be advised that an Enhancement request is in place to allow this during the install wizard process. FNMS-41440: Allow installation directory path to be modified during the install wizard for Business Adapter Studio ... View more

Summary Does Legacy v8.6 agent Support Solaris/SunOS v7 Synopsis Please verify support in Legacy v8.6 agent for Solaris/SunOS v7 (aka 5.7)? Discussion Per FNMP 8.6 release notes, Solaris 9 and 10, 11 Express (Intel) Solaris 8, 9 and 10, 11 Express (SPARC) For 2015 and up Solaris 9, 10, 11 (Intel), Zones for versions 10 & 11 Solaris 8, 9, 10, 11 (SPARC), Zones for versions 10 & 11 ... View more