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Locating agent logs

Locating agent logs

Agent logs help Flexera’s technical support team to diagnose your issue quickly. If you’ve entered a support case, the support team may request you send over an agent log. The most common logs requested are the tracker.log, the usageagent.log, and the uploader.log.

To locate agent logs

On Windows

  • For processes invoked using the SYSTEM identity, logs are located at C:\Windows\Temp\ManageSoft.
  • For processes invoked as a named user, logs are located at C:\Users\<username>\AppData\Local\Temp\ManageSoft. 

On Unix-like operating systems

Agent logs are located at /var/opt/managesoft/log.

For detailed instructions on obtaining agent logs from Linux/Unix systems, see How to obtain Flexera agent logs on Linux-Unix systems.

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There are some other variations for Windows.  I've seen logs in a couple of other locations when running as system.  

c:\Temp\ManageSoft

c:\WINNT\Temp\ManageSoft

It appears to be dependent on the value for the TEMP system variable.  (Not to be confused with the current user's TEMP variable.)  

 

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Last update:
‎Sep 27, 2022 10:25 AM
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