Summary In FNMS System Settings > Inventory, you have selected the 'Synchronize assigned user with calculated user' option, but the assigned user is not being populated with the calculated user automatically. Symptoms In FNMS System Settings > Invent...
SummaryIn some circumstancse, the imported File Evidence for the usage tracking does not contain the installation match counts. It also does not necessary matched by an existing ARL rule which logically should be covered. Such File Evidence is still...
SummaryThis article covers an error you may encounter if your inventory beacon does not have enough free disk space.SymptomsWe are seeing a different error in the importer logs on the inventory beacon server where it cannot download the importer.xml....
Problem: You need to edit/view a private report, but the owner of the report is not available to amend the report visibility themselves. Such a situation can occur if the colleague that created the report is on leave, or taking time off sick, etc. ...
Summary No inventory gathering on device 'Device_Name' because the discovery did not find the server type Symptoms The following FlexNet Manager Suite On-Premises error can be seen in the VMWareInventory.log files: No inventory gathering on device 'D...
Symptoms: In FNMS you will see duplicate records for the device. Where the duplicate device have missing Hardware information, this is due to an issue with the WMI classes in the device. The agent couldn't run its query to get the WMI classes. Dia...
The inventories gathered from ADDM inventory source are imported into FNMS In the following order:ADDM staging DB (the Host_CI table) -> FNMS Compliance DB (the ImportedComputer table -> the ComplianceComputer table) If some inventories gathered fro...
Symptoms: the ADDM inventory connection fails and the below error message is logged in the importer log. 2020-09-03 13:59:37,504 [INFO ] Failed to execute Reader 'Copy installer evidence on computers from the source to the FNMP database' from file C...
Symptoms: After clearing all the requirements for XenDesktop discovery following the below KB article, sometimes still got the 'not discovered' error in the discovery.loghttps://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/XenDesktop-disc...
This KB article describes the steps on how to raise requests for Content Services. Requests for data and content maintenance on the data Libraries are handled by the Content Support & Operations teams and involves (but is not limited to) the follow...
Currently, the data export from FNMS to ServiceNow includes all the three different records types (Hardware inventory, Installed applications, Contracts). So if there are massive data to be processed, it may take a long time to complete. If you want...
Summary Inventory Beacons running in a proxy environment require both inventory settings and MSIE configuration. Synopsis Configuration of the FlexNet Beacon software (that operates on an inventory beacon server) is normally completed by the installe...
Summary Beacon Policy Status shows "Awaiting update" Symptoms Beacon Policy Status shows "Awaiting update".Relaunching the inventory beacon application to force get a new policy does not resolve the issue. Resolution Verify that the Scheduled Tasks u...
Summary Powershell remoting needs to be configured on the Citrix XenDesktop broker before FNMP/Inventory Manager can interrogate it for information about the VDI infrastructure it manages. Synopsis Powershell remoting needs to be configured on the Ci...
Checking the error logsTo enable debug-level loggingAccessing the logsCommon errors and possible resolutionsInspecting the SAML requests and responses exchangedUsing StubIdP for testing purposes This article is a part of a wider topic, see parent p...
Summary This article describes an error that may occur when configuration on a beacon for which version(s) of TLS can be used for secure communications does not match what another computer your are trying to connect to requires. Synopsis You may see ...
Summary This Knowledge Base article will explain what are the correct steps to stop/fail a running batch process if required in FlexNet Manager Suite. Synopsis For version 2015+, we introduced the BatchProcessTask.exe & BatchProcessTaskConsole.exe co...
Author: Nicolas RousseauAuthor Email Address: nrousseau@flexera.comSolution Type: Custom ReportFlexera Product & Version: FlexNet Manager 2016-2020R1Environment: On Premise OnlyDevelopment Effort (Days): 2Implementation Effort (Days): 0.1Disclaimer:...
Summary If you use a proxy server in your environment you would often configure this in Internet Explorer and mgsimportrecognition.exe would use the IE settings however in some cases you might not be able to use the proxy in Internet Explorer e.g. an...
Summary How to implement usage tracking on UNKNOWN PRODUCTS's Synopsis When the below can be seen in your usageagnet log, (once usage tracking has been setup) it means you will not be getting monitoring usage on the application.Session logging: UNKNO...
