When performing vCenter discovery, the MgsIPScan error can occur on beacon versions 17.0 and previous if you’re using an outdated version of NpCap. When the MgsIpScan error occurs The .err file on the beacon will show: dnet: Failed to open device et...
SymptomsWhen running the pkgadd command to install the agent on Solaris, the following error is returned - root@sch1p457:/export/.../agent> pkgadd -n -a admin -r /dev/null -d managesoft-12.0.0.sparc.pkg ManageSoft pkgadd: ERROR: unable to open admin ...
Summary SCCM import to FNMS may fail with the following errors if the necessary permissions are first no set Symptoms In the Importer.log file, the following exception is seen: The EXECUTE permission was denied on the object 'fnGetSiteNumber', datab...
Symptoms The inventory reading process reading data from an ILMT database running on SQL Server fails with an error similar to the following: SendInstallerEvidence (Transfer data from source 'ILMT' to FNMP) (VersionFrom: 9.2.3) Failed to execute R...
SummaryAn ARL update resulted in Oracle Database Standard Edition no longer being recognized correctly. Instead these installations were shown for the application Oracle Database unspecified.SymptomsWith the publication of ARL #1927, evidence that ha...
Summary When performing Remote Execution to gather virtual machine inventory this fails with "Failed to login to web service", this can be seen in the etap.trace. Symptoms When performing Remote Execution to gather VMware Infrastructure Inventory thi...
Symptoms Running the Microsoft 365 connector from FlexNet Manager Suite 2021 R1 on a beacon version prior to 2019 R2.2 (14.2) fails with the following error: Failed to find required session variable 'ClientSecret' for method 'Get-O365Users'. Check i...
When errors occur in the FlexNet Manager Suite UI, details useful for guiding further troubleshooting to work towards diagnosing a root cause can often be found in the C:\ProgramData\Flexera Software\Compliance\Logging\WebUI\webui.log file on the web...
Symptoms: When you are using a beacon connected to our cloud endpoint, beacon.flexnetmanager.com, you receive an SSL/TLS error stating that the connection could not be made: Clicking OK on the error, going to Beacon configuration > Parent connecti...
When the Beacon is attempting to download and upgrade to a newer version the execution of tasks will pause until the process has completed. This is by design but can cause issues where the upgrade process has hung as it leaves the Beacon in an unsta...
Summary If installation files have been directly downloaded from the Internet and uncompressed then running the Config.ps1 or InstallCognos.ps1 script may fails to an error message like the following: Could not load file or assemply 'file:///C:\FNMS\...
SummaryOracle Inventory incorrectly shows the Advanced Security option as Used which then requires a LicenseSymptomsOracle Inventory incorrectly shows the Advanced Security option as Used which then requires a LicenseCauseThere was an issue in Oracle...
Summary When the Agent attempts to download the default machine schedule a "Download failure: 404 Network error" error is present in the Agent Installation log. Symptoms After the Flexnet Agent has been installed on the client, it may fail when downl...
Symptoms: In FNMS you will see duplicate records for the device. Where the duplicate device have missing Hardware information, this is due to an issue with the WMI classes in the device. The agent couldn't run its query to get the WMI classes. Dia...
Symptoms: When logged on to ServiceNow as a user that is a member of the x_fls_flexera_fnms.admin role, certain pages in the Flexera Integration app are unaccessible. When you click on the menu option, it displays the message "Security constraints p...
Adoption may fail with error 'The system cannot find the file specified' in the log. The cause of this issue may be due to the reason beacon adopt agents is through installing a temp service (using system account) on the target device first. If the ...
Summary This article describes an error that may occur when configuration on a beacon for which version(s) of TLS can be used for secure communications does not match what another computer your are trying to connect to requires. Synopsis You may see ...
Summary The Compliance Import fails with the error "Cannot open database "" requested by the login. The login failed.", this can been seen in the importer log file. Symptoms The Compliance Import fails with the following error message listed in the "...
Summary This KB article addresses the following error which may appear in the recognition.log file when running the ARL update: 2023-11-20 01:14:39,879 [ft.Recognition.Program] [FATAL] An unhandled exception occurred. System.Exception: Error running ...
In some environments when setting up the required roles for FNMS and SAP, in the SAP Admin Module, the SAP security team may have naming conventions that they adhere to that differ from those specified in the Flexera documentation. Unfortunately, sh...
