Symptoms FNMS Cloud returns a 403 HTTP error when using SAML authentication using ADFS as the identity provider. Cause This issue is due to the name ID isn't mapping in ADFS. Resolution To resolve the issue, please follow the detailed steps in the a...
When the Beacon is attempting to download and upgrade to a newer version the execution of tasks will pause until the process has completed. This is by design but can cause issues where the upgrade process has hung as it leaves the Beacon in an unsta...
Sometimes, customers observe that FNMS Management dashboard tile - Discovered devices with alerts number and its drilldown information is not syncing. Below is some Symptoms and the clarifications why these may happen. 1. The number on the widget 'D...
Summary Inventory Beacons running in a proxy environment require both inventory settings and MSIE configuration. Synopsis Configuration of the FlexNet Beacon software (that operates on an inventory beacon server) is normally completed by the installe...
Summary This article explains how to resolve the issue of error when importing ARL library. Synopsis ARL import may with the following error.ManageSoft.Compliance.Logic.Core.API.ImportRecognitionDownloadException: Failed to download the file 'http://...
Problem: When running ndschedag -e on a managed device, the resulting output only shows the schedule for one event, named ‘Daily Heartbeat’. Solution: When a managed device downloads its initial policy following installation, this policy will inc...
Summary ComplianceUpload fails to check revocation for the certificate Symptoms ComplianceUpload fails in ComplianceUpload fails to check revocation for the certificate in FlexNet Manager Suite Cloud with the following error messages in ComplianceUpl...
Symptoms: When running a ServiceNow export from FNMS to ServiceNow, you may encounter one or more errors related to connection or secure channel errors such as: ServiceNowConnectionTest.SendTestConnection: Error Checking Connetion to endpoint: api/...
You may receive the error The revocation function was unable to check revocation because the revocation server was offline on a device running the FlexNet Inventory Agent when uploading inventory data or downloading policy. This issue can occur becau...
Windows Obtain FlexNet Inventory Scanner for Windows Open https://flexeracommunity.force.com/Community/s/fnocssoUse the account details emailed to you with your order confirmation from Flexera to log inIn the “Your Downloads” section of the Home pag...
Problem: When attempting to launch the FlexNet Beacon UI, an ERROR similar to the following is presented both in the UI and within the BeaconEngine.log: [ERROR] Failed to load schedule summary from 'C:\ProgramData\Flexera Software\Beacon\schedule....
Symptoms: On the All Licenses page or License Properties, our Purchased Entitlements are either 0 or do not match the Microsoft 365 summary of our total purchased License Entitlements. Diagnosis: 1. On the Application Server/Beacon device running ...
Symptoms: When we attempt to navigate to pages in the Web UI directly - entering the URL manually into the address bar, for example: <FNMS URL>/Suite/datainputs We see a red bar Unexpected Error thrown, and are not able to access the Data Inputs pag...
Symptoms: In the ComplianceReader or System Tasks logging, we note error messages being thrown by our Microsoft 365 / Office 365 (Deprecated) / Microsoft Azure / Amazon Web Services / Salesforce Adapter - this always fails at a particular stage, men...
As we can see circled our issue is that the edition on this product is not being detected, it's coming up as Unspecified. This is our evidence page, as seen there is evidence for the circled records and we have information for the Name, Version a...
Within the FNMS WebUI, On your Data Inputs Page: From Web Help: This should take during the next full reconcile and will remove this connection along with any data from the FNMS DB that has been inserted by this connection, so If I removed an SCC...
When a managesoft component reports an error its possible to get windows to automatically email the entry, this only works for the older components (agent components) which are used both on the agent and some parts of the beacon Computer Manageme...
Symptoms: when creating a schedule for AWS in the beacon UI the AWS schedule is not applied or created whereas this should happen Diagnosis: (no “AWS Import” Schedule listed) Solution: Workaround: close beacon UI stop beacon service navigat...
On your beacon rules that can execute (such as VMware rules) using the mgsipscan executable, however, there is no way in the GUI to set which network card you wish for the IPscan tool to actually use. Usually, it will be able to work this out witho...
"ERROR: Contacted the VMware Infrastructure server but failed to login errors" These errors generally occur when either a rule’s action has been set up incorrectly and it attempting tasks that are not relevant or the password store on the beacon per...
