When errors occur in the FlexNet Manager Suite UI, details useful for guiding further troubleshooting to work towards diagnosing a root cause can often be found in the C:\ProgramData\Flexera Software\Compliance\Logging\WebUI\webui.log file on the web...
The FNMSPreCalcUpdate process updates many FlexNet Manager Suite web UI views (like the All Inventory, All Assets, or All Users views) when changes are made. To use fewer resources, the FNMSPreCalcUpdate process precalculates data rather than updatin...
Summary This article addresses the difference between Oracle Database (Unknown Component) and Unspecified Edition Question What is the difference between Oracle Database (Unknown Component) and Unspecified Edition? Answer In response to issues with r...
Summary This article describes how to configure diagnostic tracing in FlexNet Manager Suite using *.trace files. This style of tracing can be generated by many processes that run in the application server, beacon, and agent components. It is primari...
Author: Nicolas RousseauAuthor Email Address: nrousseau@flexera.comSolution Type: Custom ReportFlexera Product & Version: FlexNet Manager 2016-2020R1Environment: On Premise OnlyDevelopment Effort (Days): 4Implementation Effort (Days): 0.1Disclaimer:...
Description When viewing the All Licenses view at different times, the column order or the grouping filter is not retained.This affects custom fields rather than out-of-box columns. Replication Scenario Create more than one custom field in license...
Symptoms: After performing a full applications export from FNMS to ServiceNow, there are missing installations in ServiceNow which exists in FNMS. The applications do not exist in the staging table for ServiceNow, indicating that it was not brought...
Description The "hosted in" field of Oracle instances is showing "On-premises" instead of following what the host has.This is just a UI display bug and does not impact the license calculation. Replication Scenario Instances are showing the default...
The XenApp server agent can be configured in two different ways. - either installed locally on one delivery controller on each site (which doesn't require network access)- or it can be given a comma separated list of controllers to connect to on the...
Symptoms: A custom report using the 'Cloud instance' node results in missing content unless the admin role or the OOTB Operator Role is given to the FNMS operator. Diagnosis: FNMS UI does not allow the CMInventory/list right to be configured on cu...
Symptoms: When FNMS is working with Microsoft Server SQL Server 2019 version, they might receive the follow error message: System.InvalidOperationException: Memory optimized tables and natively compiled modules cannot be accessed from within SQLCLR s...
Summary This article applies to FlexNet Manager Suite cloud and on-premises implementations 2019 R2 and later. With FlexNet Manager Suite 2019 R2, new functionality has been added to FlexNet Beacon 14.0.x and later that can be invoked with the use of...
SummaryAn SCCM inventory connection schedule was completed but the Status of "Gathering inventory data" and "Uploading to Application Server" steps in the System Task shows "Skipped". The import.log of the SCCM inventory connection suggests it comple...
Description ServiceNow ACL (Access Control List) rules define who have read/write/create/delete rights to data/tables. The ACLs created by the Flexera integration application breaks the OOTB behavior and no one without 'flexera.admin' or 'flexera.vi...
SummaryWhat is the broker IP address when installing Agent 5.x?QuestionWhat should the broker IP address be when installing Agent 5.x?AnswerBy default this can be left as 0.0.0.0, this refers to the IP of the server where you are installing the Agent...
The following articles lists common installation issues and challenges with FlexNet Manager Suite On-premises: Checking FlexNet Manager Suite On-premises application server pre-requisite Windows featuresConfig.ps1 installation script fails with ...
There are several pre-requisites Windows features that must be installed prior to installing FlexNet Manager Suite On-premises application server components. If required features are not installed, various parts of FlexNet Manager Suite may not inst...
Summary This article contains details of a hotfix for the following known issue: Known Issue: Data Warehouse export fails with error when locale date format differs between the database user & Windows account used for running the export: "The conv...
Symptoms: When you are using a beacon connected to our cloud endpoint, beacon.flexnetmanager.com, you receive an SSL/TLS error stating that the connection could not be made: Clicking OK on the error, going to Beacon configuration > Parent connecti...
SummaryMicrosoft SQL server editions can't be determined correctly if the compliance source is SCCM.SynopsisMicrosoft SQL server editions (Enterprise, professional, standard) can't be determined correctly if the compliance source is SCCM. DiscussionT...
