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SymptomsThere could be any number of reasons for an ARL update failure. The first place to check is at the end of the recognition.log file which resides in either of the following directory locations - 1. If the ARL scheduled task is set to run under...

SummaryIf the FNMP app server and inventory beacon are installed on the same system, the beacon will return an IIS 500 error when attempting to connect to the parent download URL if it's been configured to use IIS.SymptomsThis error will usually be e...

SymptomsWhen trying to click on any of the applications in the 'product summary page', a red bar error is returned in the UI. And in the WebUI.log (located in the C:\ProgramData\Flexera Software\Compliance\Logging\WebUI directory on the application s...

SymptomsUsing the out-of-the-box 'view only' permissions a user is getting a 403 permissions error when they click on a Oracle DB instance via the Oracle Instance page. CauseViewing the details of an Oracle database instance requires licensing modifi...

Summary This article describes usage metering data that FlexNet Manager Suite imports from Microsoft Endpoint Configuration Manager (also known as ConfigMgr, or SCCM), and suggests some SQL queries that can be used to investigate and troubleshoot pro...