You would use billing centers to scope user in the Cloud section of Flexera One. I will allow members of the teams to speak about user scoping in the other sections. I would also recommend adding items to the Ideas portal if you need more options for user scoping. You can access the Ideas portal by clicking on Ideas from the main product page in the community (https://community.flexera.com/t5/Flexera-One/ct-p/FlexeraOne). ... View more

You need to enter your activation code into AdminStudio so that it can perform a one time activation with our server. The following article contains additional details: https://docs.flexera.com/adminstudio2020r2sp1/Content/helplibrary/VerificationFAQs.htm ... View more

Please open an enhancement in our new Ideas portal for the ability to assign the billing_center_admin role at the billing center level and not just the org. Recently Flexera launched a new facility within the Flexera Community to raise enhancements that is monitored and responded to by our Product Managers. This will lead to a more direct communication on these submissions. As you already have a community account, you can go directly to the Flexera Ideas area from within the product page (https://community.flexera.com/t5/Optima/ct-p/Optima). For more detail on how the process works and what expectations you should have there is also an FAQ which should hopefully answer all of your questions located at https://community.flexera.com/t5/Using-Flexera-Ideas/tkb-p/Using-Flexera-Ideas ... View more

The clone of the deployment is done in Cloud Management and not in AWS.   ... View more

I believe the team has been investigating this functionality. I see that you also added this to new Ideas portal and would encourage other interested users to vote and subscribe.   https://flexerasfdc.ideas.aha.io/ideas/ITAM-I-92 ... View more

I will see about getting this post moved and have also opened a support case for you with the correct team ... View more

Is blocked a custom status that you have added, as it is not a default License Status in FlexNet Manager (https://docs.flexera.com/FlexNetManagerSuite2020R2/EN/WebHelp/index.html#topics/Lic-LifeCycleStage.html)? If so, you could use a Business Adapter to set this value. Or is this perhaps in relation to our Usage Intelligence product which has a different forum (https://community.flexera.com/t5/Usage-Intelligence/ct-p/Usage-Intelligence)? ... View more

You can run ndtrack -t machine from an administrative command prompt to collect the inventory (https://docs.flexera.com/fnms/EN/GatherFNInv/index.html#SysRef/FlexNetInventoryAgent/reference/FIA-CommandLine.html). You will also want to look at the tracker log (%temp%\ManageSoft\tracker.log when run manually and C:\Windows\Temp\ManageSoft\tracker.log when run by the system) to see if there were any issues collecting the inventory and uploading it to the beacon. ... View more

I would recommend reaching out to your Account Manager or Customer Success Manager to discuss testing CMP and Optima ... View more

Nov 19th, is the planned release date for our European cloud environment. The On-Prem release would come later this year. Keep an eye on the Release Blog (https://community.flexera.com/t5/FlexNet-Manager-Release-Blog/bg-p/FlexNet-Manager-Release-Notes-blog) for more information on the 2020 R2 release in the near future. ... View more

If you need to make additional customizations to the settings for Unix based agents it is recommended to use a shell script to install the agent and then use mgsconfig (https://docs.flexera.com/fnms/EN/GatherFNInv/index.html#SysRef/FlexNetInventoryAgent/tasks/FA3-ConfigIni.html) to update any settings. You can also enable usage tracking for Mac devices using a target as described in option 3 of our usage blog: https://community.flexera.com/t5/FlexNet-Manager-Blog/Application-usage-metering-using-the-FlexNet-inventory-agent/bc-p/146047#_Toc40090822 ... View more

Windows Installer treats files created or modified after the product is installed as user data and will not delete them. In regards to the registry keys, please uncomment DESTRUCTIVEUNINSTALL = 1 in the bootstrap file used to install the agent. A copy of the bootstrap file is stored in the installation directory (C:\Program Files (x86)\ManageSoft\mgssetup.ini) and the value of DESTRUCTIVEUNINSTALL is read at uninstall time. ... View more