If you want to know the details about what build version/release of SQL is on each device with SQL installed, you can confirm it from Inventory DB (if the inventory source is Flexera) or Compliance DB • Inventory DB: the RawVersion field in the Soft...
Description When attempting to delete a beacon in disabled status in the Beacons view, a red bar error occurs.The beacon remains undeleted. Workaround Change the beacon status before attempting to delete. Or Run the query below on the complian...
Description If an inventory is updated with a nondefault role, the inventory does not consume any license.This is due to an incorrectly populated flag in the database. This can be confirmed with the query below:select * from ComplianceComputerRole...
In FNMS Cloud, there is a Sign out button on top right corner of FNMS UI but not in place for FNMS on-prem releases. With FlexNet Manager Suite On-premises (without SAML being configured), authentication of HTTP connections to the web server is typi...
Symptoms: After clearing all the requirements for XenDesktop discovery following the below KB article, sometimes still got the 'not discovered' error in the discovery.loghttps://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/XenDesktop-disc...
Summary Inventory Beacons running in a proxy environment require both inventory settings and MSIE configuration. Synopsis Configuration of the FlexNet Beacon software (that operates on an inventory beacon server) is normally completed by the installe...
SummaryEvery time a port / SSL could be use, the system must provide the opportunity to specify these options.SynopsisThis functionality is not currently implemented but there is an enhancement raised. This number is: FNMS-27314WorkaroundAs a workaro...
Summary This article details requirements to consider when hosting FlexNet Manager Suite databases on a SQL Server 2019 instance. Requirements There are three points to check: Ensure that you have installed Cumulative Update Package 5 (or later) fo...
SummaryOperators linked to a Customer Role cannot change their PasswordSynopsisOperators linked to a Customer Role cannot change their PasswordExample:Role called "HelpDesk". users/operators assigned this role can't change their password If they go t...
Summary The Compliance Import fails with the error "Cannot open database "" requested by the login. The login failed.", this can been seen in the importer log file. Symptoms The Compliance Import fails with the following error message listed in the "...
Summary How to implement usage tracking on UNKNOWN PRODUCTS's Synopsis When the below can be seen in your usageagnet log, (once usage tracking has been setup) it means you will not be getting monitoring usage on the application.Session logging: UNKNO...
Problem: When running ndschedag -e on a managed device, the resulting output only shows the schedule for one event, named ‘Daily Heartbeat’. Solution: When a managed device downloads its initial policy following installation, this policy will inc...
Summary This article discusses the known bug where filters disappear after copying/duplicating a report. Symptoms The filters that have been set in the first creation of a custom report disappear when the report is duplicated. Steps To Reproduce 1. C...
Summary This KB article addresses the error: "The system cannot find the file specified" which is recorded in the recognition.log when running the ARL update. Symptoms Your ARL update fails and you find the following error in the Recognition.log (usu...
Symptoms: When running a ServiceNow export from FNMS to ServiceNow, you may encounter one or more errors related to connection or secure channel errors such as: ServiceNowConnectionTest.SendTestConnection: Error Checking Connetion to endpoint: api/...
Summary What commands are executed through "sudo" on Linux/Unix zero touch inventory? Question Computer serial number is not able to get at zero touch inventory without elevated privileges.If it is impossible to configure to allow ALL commands to run...
The error 'Failed to enumerate domains for windows browser device discovery: The list of servers for this workgroup is not currently available' is caused by the 'Microsoft Computer Browser Service' not being available when the discovery task is run....
SummaryObtain SQL Edition information from SCCM 2012 for FNMPSynopsisSCCM does not collect WMI information by default - this is required in order to identify the SQL Server edition and stop the "SQL Server Unspecified Edition" titles showing up.This ...
Symptoms: Our Agent is unable to download policy. When we investigate within our Installation.log: C:\Windows\Temp\Managesoft\installation.log Or Var/opt/managesoft/log/installation.log We see the following reported: [Timestamp] {process ID} Dow...
Windows Obtain FlexNet Inventory Scanner for Windows Open https://flexeracommunity.force.com/Community/s/fnocssoUse the account details emailed to you with your order confirmation from Flexera to log inIn the “Your Downloads” section of the Home pag...
