Windows Obtain FlexNet Inventory Scanner for Windows Open https://flexeracommunity.force.com/Community/s/fnocssoUse the account details emailed to you with your order confirmation from Flexera to log inIn the “Your Downloads” section of the Home pag...
Problem: When attempting to launch the FlexNet Beacon UI, an ERROR similar to the following is presented both in the UI and within the BeaconEngine.log: [ERROR] Failed to load schedule summary from 'C:\ProgramData\Flexera Software\Beacon\schedule....
Symptoms: On the All Licenses page or License Properties, our Purchased Entitlements are either 0 or do not match the Microsoft 365 summary of our total purchased License Entitlements. Diagnosis: 1. On the Application Server/Beacon device running ...
Symptoms: When we attempt to navigate to pages in the Web UI directly - entering the URL manually into the address bar, for example: <FNMS URL>/Suite/datainputs We see a red bar Unexpected Error thrown, and are not able to access the Data Inputs pag...
Symptoms: .gz file upload is failing for Beacon-generated compressed files. Bstat.gz and actdir.gz files (reporting Beacon Status and Active Directory inventory respectively) are generated on the Beacon, but do not leave Incoming\BeaconStatus and In...
Symptoms: In the ComplianceReader or System Tasks logging, we note error messages being thrown by our Microsoft 365 / Office 365 (Deprecated) / Microsoft Azure / Amazon Web Services / Salesforce Adapter - this always fails at a particular stage, men...
Symptoms: Our PO Upload process is failing! We can successfully upload from the Web UI (Presented by our Web Application/Application Server), but these don't appear in the System Tasks page and are not imported into the Web UI or database. Diagnos...
As we can see circled our issue is that the edition on this product is not being detected, it's coming up as Unspecified. This is our evidence page, as seen there is evidence for the circled records and we have information for the Name, Version a...
Within the FNMS WebUI, On your Data Inputs Page: From Web Help: This should take during the next full reconcile and will remove this connection along with any data from the FNMS DB that has been inserted by this connection, so If I removed an SCC...
When a managesoft component reports an error its possible to get windows to automatically email the entry, this only works for the older components (agent components) which are used both on the agent and some parts of the beacon Computer Manageme...
Symptoms: when creating a schedule for AWS in the beacon UI the AWS schedule is not applied or created whereas this should happen Diagnosis: (no “AWS Import” Schedule listed) Solution: Workaround: close beacon UI stop beacon service navigat...
On your beacon rules that can execute (such as VMware rules) using the mgsipscan executable, however, there is no way in the GUI to set which network card you wish for the IPscan tool to actually use. Usually, it will be able to work this out witho...
"ERROR: Contacted the VMware Infrastructure server but failed to login errors" These errors generally occur when either a rule’s action has been set up incorrectly and it attempting tasks that are not relevant or the password store on the beacon per...
Sometimes when applying rules to run on beacons it’s easy to forget that the beacon itself also needs an authorised rule, usually, you can see this in the discovery logs as the following- Generating subnet ranges. 0 authorized ranges, 0 included ...
SummaryJIT Error when opening the Beacon UI DiscussionWhen opening up the Beacon UI you may be prompted with a JIT error message asking you to 'Continue' or 'Quit'. This error message sometimes appears when a new user tries to open the Beacon UI. F...
SummaryPotential issues caused by having multiple Batch Processors configured within FNMS. You might have multiple Batch servers for multiple reasons such as, copying data from Production to UAT, recently changed to a new server and not decommission...
Summary This Article describes what usage data the Microsoft 365 adapter can collect and what the permissions are required to collect usage for the adapter. Synopsis The Microsoft 365 adapter uses Powershell queries against the Microsoft Graph...
You can check if the product is being tracked(metered) at the Agent level. Usage tracking data is stored in the "usageagent.log" located on the agent device in the "C:\Windows\Temp\Managesoft" folder. Once you open the log, if the application/produc...
Symptoms: When navigating to Inventory Evidence tab of the discovered device record, there is no evidence showing.The source of the inventory was from agent. Diagnosis: There is an incorrect connection string to the Inventory Database. Solution:...
Symptoms: With SCCM import, the reconcile fails with an error similar to the one below: Failed to execute Reader 'GetUniversalApplicationInstalledInstallerEvidence-CreateIndexes' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\...
