FlexNet Manager Knowledge Base | Flexera Software Community

Beacon registry keys changing after a self upgrade

SummaryThis article documents the behavior witnessed in bug FNMS-29295 where a beacon will revert to the default install directory during a self upgradeSymptomsOnce a beacon gets / performs a self upgrade because a new version was deployed centrally ...

Missing Edition Information for Adobe Acrobat DC

Summary This article discusses the issue where FlexNet Manager Suite is unable to detect edition information for the Adobe Acrobat DC application. Symptoms FlexNet Manager Suite is unable to determine edition information for the Adobe application 'Ac...

Error Displayed on Filtering / Sorting 'Recommended change' Column in Recommend License Changes Grid

SummaryThis KB article addresses an issue where filtering or sorting the 'Recommended change' column displays an error message and the webui.log will contain the following error: 'Cannot query a data store using criterion "[RecommendedChange]"'Sympto...

Report Designer Configuration - IIS Verification

SummaryThe 2016 R1 report design installer no longer installs the Apache web server by default because of known security issues with Apache. If you choose to use Microsoft IIS as your web server, the installer for FlexNet Report Designer includes a P...

Partitioned hosts error on import procedure when reconciling partitioned VM's

SummaryWhen reconciling FNMS where partitioned VM's have been inventoried the reconcile fails with a Primary Key error.SymptomsThe FNMS Reconcile is failing with a Primary Key violation, when attempting to reconcile partitioned VM's.The following err...

ADImport failure - The operation was aborted because the client side timeout limit was exceeded.

SummaryThis knowledge base article will describe a product defect in FlexNet Manager Suite 2017 R1 version of Active Directory import process. A patch is availabe for download.SymptomsThis knowledge base article will describe a product defect in Flex...

CertificateFile registry entry need be removed

Summary This knowledge base article provides an instruction on how to edit a Child Beacon registry key entry -- CertificateFile and why it may need to be done. Synopsis When a child beacon (not a top level beacon) is configured in an FNMS Cloud hiera...

Cannot drop index ?PK_ComplianceDomain? because it enforces the full-text key for table or indexed view

SummaryThis Knowledge article will describe a migration issue on error "Cannot drop index ?PK_ComplianceDomain? because it enforces the full-text key for table or indexed view". It provides with the reason of the cause and the workaround.SymptomsA mi...

Compatibility of BMC ADDM with upgraded version of FlexNet

SummaryThis article discusses the compatibility of FlexNet Manager Suite 2016 R1 / 2016 R1 SP1 / 2017 R1 with ADDM 10.1SynopsisCurrently in our environment we have FlexNet Manager Suite 2015 R2 SP1 & we will be upgrading it to one of the FlexNet Mana...

Cannot log in to FNMS web console with error "Your account does not allow you to access FlexNet Manager Suite interactively."

SummaryCannot log in to FNMS web console with error "Your account does not allow you to access FlexNet Manager Suite interactively."SymptomsOperator cannot log in to FNMS web console. But operator's account is existing in the Accounts and the Status...

How to search for a license from a Upgrade Purchase

SummaryThis Knowledge Base article will explain why sometimes there is no license returned while user searching for a license from a Upgrade/Update purchases order.SynopsisFlexnet Manager Platform provides with the functionality to allow to add an up...