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FlexNet Manager Knowledge Base

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Knowledge Base Articles

Incorrect showing License Incomplete/Unknown on MS Server Processor license even Processor information is returned

SummaryThis article will describe a product defect on Microsoft Server Processor License type on particular Microsoft Product eg: Core Infrastructure Server Standard Edition & Core Infrastructure Server Datacenter Edition, when consumed device has co...

Kevin_Hou by Flexera Alumni
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Inventory files cannot be imported with error ?Cannot insert the value NULL into column 'ComputerOUID', table 'ManageSoft.dbo.Computer_MT'; column does not allow nulls. INSERT fails.?

SummaryInventory files cannot be imported with error ?Cannot insert the value NULL into column 'ComputerOUID', table 'ManageSoft.dbo.Computer_MT'; column does not allow nulls. INSERT fails.?CauseThis is caused because the ?ManageSoft? Domain / Organi...

How to solve Import issue: Failed to execute Writer 'ApplicationCompletion' -- conflicted with the FOREIGN KEY constraint "FK_InstalledSoftwareData_ComplianceComputer"

SummaryThis article will how to solve the issue FOREIGN KEY constraint "FK_InstalledSoftwareData_ComplianceComputer" , you may hit during the FNMP product running Reconcile import.SymptomsA Reconcile (Update inventory for reconciliation) import may r...

Kevin_Hou by Flexera Alumni
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Violation of PRIMARY KEY constraint 'PK_PurchaseProgram'. Cannot insert duplicate key in object 'dbo.PurchaseProgram

SummaryThis Knowledge base article will explain a error may occur. That some column value is duplicated while migration scirpt is running.SymptomsThis Knowledge base article will explain a error may occur. That some column value is duplicated while m...

Kevin_Hou by Flexera Alumni
  • 590 Views
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Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index

SummaryAt times when performing certain functions in the FlexNet Manager Platform (FNMP) console you may experience a DevExpress error with a system exception of "Index was out of range. Must be non-negative and less than the size of the collection. ...

cingham by Level 7
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Citrix XenApp Agent connection Error : System.ArgumentOutOfRangeException: Index and count must refer to a location within the string.

SummaryThis article will describe a current Citrix XenApp Agent Adapter connection defect. The connection may fail with the error message "System.ArgumentOutOfRangeException: Index and count must refer to a location within the string."SymptomsThis ar...

Kevin_Hou by Flexera Alumni
  • 368 Views
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Error: The INSERT statement conflicted with the FOREIGN KEY constraint "FK_AccessedSoftwareOccurrence_AccessedSoftware"

SummaryThis article describes a problem that may occur in Writer 'WriteAccessedSoftwareOccurrence' during ReconcileSymptomsReconcile fails and like the following error is logged in importer.log on FlexNet Manager Suite 2016. 2016-09-09 11:51:55,103...

Kevin_Hou by Flexera Alumni
  • 654 Views
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System.Data.SqlClient.SqlException (0x80131904): The transaction log for database 'FNMSCompliance' is full due to 'LOG_BACKUP'

SummaryThis Knowledge Base article describes a product defect found in FlexNet Manager Platform 2015 R2 Service Pack 4. The issue will affect database transaction log growing to out of space issue.SymptomsThis Knowledge Base article describes a produ...

Kevin_Hou by Flexera Alumni
  • 1393 Views
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Beacon policy download error: An unhandled error occurred System.ArgumentException: An item with the same key has already been added.

SummaryThis knowledge base article described a product defect when Inventory Beacon is downloading it's own policy. Error will be shown on BeaconEngine.log and how to fix this issue.SymptomsThis knowledge base article described a product defect when ...

Kevin_Hou by Flexera Alumni
  • 542 Views
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ARLRecreateSuitesDeletedByTrigger Violation of PRIMARY KEY constraint 'PK_SoftwareTitleSuite'

SummaryThis article describes an Application Recognition Library (ARL) import failure error message and how to resolve it.SymptomsThe ARL library import generally happens weekly. The following error message can be encountered during a failed ARL impo...

Kevin_Hou by Flexera Alumni
  • 406 Views
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