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SummaryThis knowledge base article will describe a product defect of content library ARL import issue which cause the following library SKU , PURL not being uploaded.SymptomsUser may observe from system dashboard that SKU & PURL library updated date ...
SummaryThe document suggests that the customer can configure the Basic Authentication for the ManageSoftRL and the Anonymous Authentication for the ManageSoftDL with IIS on the Beacon server. However, if the authentication of ManageSoftRL is set to ...
SummaryThis knowledge base article describes an issue where the Beacon fails to upload 3rd party inventory data using ComplianceUpload. Error: The remote certificate is invalid according to the validation procedure.SymptomsThis knowledge base article...
SummaryThis article describes the issue that virtual machine host relationships are lost based on inventory resolution order and provides a patch to resolve the issue.SymptomsWhen importing inventory (NDI's) of an ESX or a HyperV Host and a virtual m...
SummaryThe downloadable inventory tool ESXquery may be incorrectly identified as infected with a virus by some virus check utilities.SymptomsESXquery is a stand-alone VMware inventory agent, downloadable from: https://flexeracommunity.force.com/custo...
SummaryThis article describes a product defect which may cause upload of 3rd-party inventory result to fail and provides a workaround.SymptomsA product defect has been reported in FlexNet Manager Suite 2017 R1 & R2. If an Inventory Connection name c...
SummaryReconcile fails at Writer 'ImportActiveDirectoryUsers' with error "System.Data.SqlClient.SqlException (0x80131904): Violation of UNIQUE KEY constraint 'UQ_ActiveDirectoryUser'. Cannot insert duplicate key in object 'dbo.ActiveDirectoryUser_MT'...
SummaryThis article covers the cause and resolution when not being able to login to the WebUI after an upgradeSymptomsIn the process of upgrading FNMS, user runs database migration scripts successfully. Run the installer for the new version of the ap...
SummaryWhen scheduling a report using Report Designer (Cognos) this fails with "CM-REQ-4159 Content Manager returned an error in the response header." error message.SymptomsWhen Scheduling a report using Report Designer (Cognos) this fails to send an...
SymptomsThere could be any number of reasons for an ARL update failure. The first place to check is at the end of the recognition.log file which resides in either of the following directory locations - 1. If the ARL scheduled task is set to run under...
SummaryIf the FNMP app server and inventory beacon are installed on the same system, the beacon will return an IIS 500 error when attempting to connect to the parent download URL if it's been configured to use IIS.SymptomsThis error will usually be e...
SummaryError 0x80092013: The revocation function was unable to check revocation because the revocation server was offline.SymptomsUploads from zero-touch inventory won't work over HTTPS even when using the command switches CheckCertificateRevocation=...
SummaryThis article covers the issue where the Inventory Beacon cannot download policy due to errors downloading the InventorySettings.xml fileSymptomsIf the inventory beacon fails to download policy, check the BeaconEngine.log and look for an error ...
SummaryA inventory spreadsheet import may fail when the number of columns contained in the spreadsheet does not match the number of columns expectedSymptomsThe following error is seen in the Last completed import screen. Import failed. Error: Malfor...
SummaryThis article describes a known issue found in FlexNet Manager Suite 2018 that @DisplayNameInPage label is used in column header for custom properties instead of @DisplayNameInReportSymptomsWhen a custom property is configured, we specify the l...
SummaryThis article describes a known issue that compliance import may fail with "Nullable object must have a value."SymptomsCompliance import may with the following error: 2018-01-17 06:39:47,000 [INFO ] Processing bundle install license SharePoint...
SummaryThe following error may occur when running a reconcile. This article contains a description of the issue and possible resolutions. "Error: The instance of the SQL Server Database Engine cannot obtain a LOCK resource at this time. Rerun your st...
SummaryFNMEA is performing poorly with ?Declining new events Queue size exceeds the limit? and deadlock errors, why is this?SymptomsA combination of one or more of the following error message is present in the log files of FNMEA: 2018-07-12 16:32:5...
Summary This knowledge base article will describe a product defect that FlexNet inventory agent may incorrectly count Oracle Universal Installer (OUI) packages which are located in a backup directory. The article contains the details of the cause and...
SummaryAn error occurs in some existing on-premises implementations of FlexNet Manager Suite when upgraded to FlexNet Manager Suite 2018 R1. This error prevents you from viewing or editing the FlexNet Manager Suite configuration in IIS.SymptomsThe is...
