The Community is now in read-only mode to prepare for the launch of the new Flexera Community. During this time, you will be unable to register, log in, or access customer resources. Click here for more information.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Summary

When attempting to adopt a device from the beacon, you may encounter the following stub error during the policy download attempt: <ActionStatus FailureReason="" ActionStateID="8" DSVersion="9.2.3" ActionGUID="32e45dc7-8c9c-4792-bdd4-e59dd6b9ce10" DateTime="2015-01-28T16:44:04-0500"> <ActionAppliesStatusCollection> <ActionAppliesStatus DateTime="2015-01-28T16:44:04-0500" ActionStateID="9" FailureReason="[RPCCommand]|[StartServiceFailed]|The stub received bad data.

To investigate this further you should enable the following line in the beacon's etdp.trace:
+Scheduling/RemoteExecution 

Now if you re-attempt the adoption the output from the trace file should look like the following error:

2.1146, pid 1004, thread 2632 (Scheduling/RemoteExecution/Common):       error starting execution service
2.1193, pid 1004, thread 2632 (Scheduling/RemoteExecution/Common):      RPC algorithm complete (intermediate error code: -1, lastError contains: "[RPCCommand]|[StartServiceFailed]|The stub received bad data.
2.1195, pid 1004, thread 2632 (Scheduling/RemoteExecution/Common):      Failed to execute with RPC algorithm
2.1195, pid 1004, thread 2632 (Scheduling/RemoteExecution/Common):     Set timeout to 3600 seconds
2.1196, pid 1004, thread 2632 (Scheduling/RemoteExecution/Common):     Attempting execution using TCP algorithm
2.1196, pid 1004, thread 2632 (Scheduling/RemoteExecution/Common):      Found winsock version: 1.1
3.1222, pid 1004, thread 2632 (Scheduling/RemoteExecution/Common):      Socket error whilst connecting: 10061
3.1223, pid 1004, thread 2632 (Scheduling/RemoteExecution/Common):      Failed to connect to remote server
3.1224, pid 1004, thread 2632 (Scheduling/RemoteExecution/Common):      TCP algorithm complete (intermediate error code: -1, lastError contains: "[TCPCommand]|[WinsockError]|10061")
3.1224, pid 1004, thread 2632 (Scheduling/RemoteExecution/Common):      Failed to execute with TCP algorithm



Other symptoms may include successful adoption from the Inventory Manager server.

Cause

The stub error is referring to the length or complexity of the policy file name that the agent is attempting to download.

Resolution

The resolution is to create a shorter or simpler policy file name. After changing the policy file name to something simple the download should be successful.
No ratings
Version history
Last update:
‎Jan 30, 2019 01:27 AM
Updated by: