Summary This article provides instructions for manually downloading the Application Recognition Library (ARL), Product Use Rights Library (PURL) & Stock Keeping Unit (SKU) Library used by FlexNet Manager Suite. Manually downloading these libraries ma...
There may be times when you need to kill a long running Batch Processor Task as it may be blocking subsequent tasks. You can do this using the BatchProcessTaskConsole, which can be found on the Batch Processor server in C:\Program Files (x86)\Flex...
In the release of FlexNet Manager for Engineering Applications 2021 R1, there were two issues identified with some of the classic reports and with the OpenSSL version. A service pack has now been provided to address these and can be accessed through...
Summary This article describes usage metering data that FlexNet Manager Suite imports from Microsoft Endpoint Configuration Manager (also known as ConfigMgr, or SCCM), and suggests some SQL queries that can be used to investigate and troubleshoot pro...
NDI files are inventory files that help Flexera’s technical support team to investigate software recognition issues. For quicker resolution times, you can attach an NDI file to your support case. To generate an NDI File on the FlexNet inventory ag...
Summary For secure environments (for example, Oracle servers secured by firewalls), Flexera offers a stand-alone Oracle inventory collection agent that can be deployed on a compatible Windows server. This article explains what you need to know and d...
Summary This article discusses 3rd Party License Server Management using FlexNet Manager for Engineering Applications. Synopsis Custom plugins can be developed and used with FlexNet Manager for Engineering Applications to help manage 3rd party licens...
When errors occur in the FlexNet Manager Suite UI, details useful for guiding further troubleshooting to work towards diagnosing a root cause can often be found in the C:\ProgramData\Flexera Software\Compliance\Logging\WebUI\webui.log file on the web...
Author: Nicolas RousseauAuthor Email Address: nrousseau@flexera.comSolution Type: Custom ReportFlexera Product & Version: FlexNet Manager 2016-2020R1Environment: On Premise OnlyDevelopment Effort (Days): 4Implementation Effort (Days): 0.1Disclaimer:...
The XenApp server agent can be configured in two different ways. - either installed locally on one delivery controller on each site (which doesn't require network access)- or it can be given a comma separated list of controllers to connect to on the...
SummaryAn SCCM inventory connection schedule was completed but the Status of "Gathering inventory data" and "Uploading to Application Server" steps in the System Task shows "Skipped". The import.log of the SCCM inventory connection suggests it comple...
The following articles lists common installation issues and challenges with FlexNet Manager Suite On-premises: Checking FlexNet Manager Suite On-premises application server pre-requisite Windows featuresConfig.ps1 installation script fails with ...
There are several pre-requisites Windows features that must be installed prior to installing FlexNet Manager Suite On-premises application server components. If required features are not installed, various parts of FlexNet Manager Suite may not inst...
Summary FlexNet inventory agent not reporting after installation or events do not run as scheduled. Symptoms The Installation.log and Policy.log show a failure not being able to connect to the Beacon due to a Network Firewall, SSL Certificate/Revocat...
Symptoms FNMS Cloud returns a 403 HTTP error when using SAML authentication using ADFS as the identity provider. Cause This issue is due to the name ID isn't mapping in ADFS. Resolution To resolve the issue, please follow the detailed steps in the a...
Summary In FNMS System Settings > Inventory, you have selected the 'Synchronize assigned user with calculated user' option, but the assigned user is not being populated with the calculated user automatically. Symptoms In FNMS System Settings > Invent...
SummaryIn some circumstancse, the imported File Evidence for the usage tracking does not contain the installation match counts. It also does not necessary matched by an existing ARL rule which logically should be covered. Such File Evidence is still...
SummaryThis article covers an error you may encounter if your inventory beacon does not have enough free disk space.SymptomsWe are seeing a different error in the importer logs on the inventory beacon server where it cannot download the importer.xml....
Problem: You need to edit/view a private report, but the owner of the report is not available to amend the report visibility themselves. Such a situation can occur if the colleague that created the report is on leave, or taking time off sick, etc. ...
Summary No inventory gathering on device 'Device_Name' because the discovery did not find the server type Symptoms The following FlexNet Manager Suite On-Premises error can be seen in the VMWareInventory.log files: No inventory gathering on device 'D...
