FlexNet Manager Knowledge Base

Users with expired responsibilities consume Application User licenses for Oracle EBS applications

Description The queries used to determine active users from Oracle EBS are not taking expired responsibility into account and users bound to the expired responsibility consume the license. Replication Scenario Please check if there are expired res...

by shirase Flexera Alumni Nov 28, 2022

FlexNet Manager FlexNet Manager Cloud Oracle EBS Oracle Inventory Oracle License

FNMS to ServiceNow Export stuck in Waiting state for scoped app 5.0.854

Description FNMS to ServiceNow Export stuck in Waiting state for scoped app 5.0.854. Take note that you won't notice the issue if you are only doing one of the following exports: HW, Apps, or Contract. However, if you run all 3 or just 2. The second...

JJacildo Level 5 Flexeran Jul 14, 2022

Defect Report FlexNet Manager Cloud FlexNet Manager Suite Servicenow integration Servicenow scoped app 5.0.854

Adobe Acrobat Reader DC Freeware vs Commercial Edition

Symptoms: You may start seeing Adobe Acrobat Reader DC freeware deployments being recognized as Adobe Acrobat DC Continuous or some form of commercial deployment in FNMS. Diagnosis: Recently, Adobe has made changes so that their Acrobat Reader DC ...

Jellou Level 4 Flexeran Jul 06, 2022

Acrobat Adobe Adobe Reader FlexNet Manager FlexNet Manager Cloud FlexNet Manager Suite FNMS FNMS Cloud FNMS On-premises

ServiceNow to FNMS not generating XML file in Quebec MID Server

Symptoms: For ServiceNow Quebec - After running a ServiceNow to FNMS export you will notice that no XML file is generated in your Quebec MID Server. Even though checking the Export History indicates that the Export was successful. Diagnosis: Quebe...

JJacildo Level 5 Flexeran Oct 04, 2021

FlexNet Manager FlexNet Manager Cloud Servicenow integration ServiceNow Quebec

FNMS Integration with ServiceNow - Installations Missing in ServiceNow

Symptoms: After performing a full applications export from FNMS to ServiceNow, there are missing installations in ServiceNow which exists in FNMS. The applications do not exist in the staging table for ServiceNow, indicating that it was not brought...

Jellou Level 4 Flexeran Jul 01, 2021

FlexNet Manager Cloud FlexNet Manager Suite 2014 R3 FlexNet Manager Suite 2015 R2 SP5 FlexNet Manager Suite 2016 FlexNet Manager Suite 2016 R1 SP1 FlexNet Manager Suite 2017 R1 FlexNet Manager Suite 2017 R2 FlexNet Manager Suite 2017 R3 FlexNet Manager Suite 2018 R1 FlexNet Manager Suite 2018 R2 FlexNet Manager Suite 2019 R1 FlexNet Manager Suite 2020 R1 FlexNet Manager Suite 2020 R2 FNMS Cloud FNMS On-premises ServiceNow Servicenow integration

SCCM Import times out at the 'Import into Staging - pending status' stage

Symptoms: Our SCCM import task is constantly timing out. On our System Tasks page, we can see the SCCM inventory import task remains 'In progress' until timing out. Expanding the + icon to expose the sub-tasks, we can see the Gathering inventory dat...

jevans Level 7 Flexeran Jul 06, 2020

Connection Timed Out FlexNet Manager Cloud FlexNet Manager Suite Import into Staging Pending SCCM System Tasks

CertificateFile registry entry need be removed

Summary This knowledge base article provides an instruction on how to edit a Child Beacon registry key entry -- CertificateFile and why it may need to be done. Synopsis When a child beacon (not a top level beacon) is configured in an FNMS Cloud hiera...

by Kevin_Hou Flexera Alumni May 26, 2018

FlexNet Manager Knowledge Base