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FlexNet Manager Knowledge Base

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Knowledge Base Articles

AWS connection via Configuring Connections to AWS using IAM Roles (External ID is Case sensitive)

Description: This Knowledge base article will advise the customer who has Beacon AWS inventory connection by using configuring Connections to AWS using IAM Roles. The AWS External ID value is case-sensitive. Any incorrect case value could cause the ...

Kevin_Hou by Flexera Alumni
  • 1582 Views
  • 0 comments
  • 3 kudos

Inventory device records for AWS instances are deleted if AWS status was "terminated" or failed to be retrieved at any time in the past

Summary Customers may not see inventories from the VMs on AWS on the "All Inventory" page when AWS import is not used. Symptom This issue shows the following symptoms:1) Inventories from the VMs on AWS come into the ImportedComputer table, but not i...

shirase by Flexera Alumni
  • 1286 Views
  • 0 comments
  • 0 kudos

AWS adapter fails with error "Failed to find session variable externalID" after upgrading to 2019 R2 adapter

Description There is an issue with the AWS adapter after upgrading to 2019 R2. Existing AWS connections which were created prior to upgrading to 2019 R2 will not run successfully after the upgrade.   This is caused due to the introduction of a new o...

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