FlexNet Manager Knowledge Base

A directory list is showing in place of the Analytics/Cognos widgets and dashboard

If you are seeing a directory browsing view similar to the image below rather than the analytics dashboard and widgets homepage, your Microsoft Internet Information Services (IIS) settings have likely been changed to enable directory browsing view. ...

jcaza Level 2 Flexeran Nov 07, 2022

Analytics (Cognos) FNMS On-premises

Mitigate slowness or timeouts when importing Active Directory .actdir files

This article contains instructions and scripts that you can use to help mitigate the following known issue: Active Directory data may not be updated due to the import process for .actdir files timing out (or taking a long time) at the "Reconciling Computers" or "Reconciling Organizations" step (IOJ-2250105)...

Jellou Level 4 Flexeran Oct 13, 2022

FlexNet Manager Suite FNMS FNMS On-premises

Adobe Acrobat Reader DC Freeware vs Commercial Edition

Symptoms: You may start seeing Adobe Acrobat Reader DC freeware deployments being recognized as Adobe Acrobat DC Continuous or some form of commercial deployment in FNMS. Diagnosis: Recently, Adobe has made changes so that their Acrobat Reader DC ...

Jellou Level 4 Flexeran Jul 06, 2022

Acrobat Adobe Adobe Reader FlexNet Manager FlexNet Manager Cloud FlexNet Manager Suite FNMS FNMS Cloud FNMS On-premises

FNMS Integration with ServiceNow - Installations Missing in ServiceNow

Symptoms: After performing a full applications export from FNMS to ServiceNow, there are missing installations in ServiceNow which exists in FNMS. The applications do not exist in the staging table for ServiceNow, indicating that it was not brought...

Jellou Level 4 Flexeran Jul 01, 2021

FlexNet Manager Cloud FlexNet Manager Suite 2014 R3 FlexNet Manager Suite 2015 R2 SP5 FlexNet Manager Suite 2016 FlexNet Manager Suite 2016 R1 SP1 FlexNet Manager Suite 2017 R1 FlexNet Manager Suite 2017 R2 FlexNet Manager Suite 2017 R3 FlexNet Manager Suite 2018 R1 FlexNet Manager Suite 2018 R2 FlexNet Manager Suite 2019 R1 FlexNet Manager Suite 2020 R1 FlexNet Manager Suite 2020 R2 FNMS Cloud FNMS On-premises ServiceNow Servicenow integration

Failed to enumerate the WMI class for Windows OS

Symptoms: In FNMS you will see duplicate records for the device. Where the duplicate device have missing Hardware information, this is due to an issue with the WMI classes in the device. The agent couldn't run its query to get the WMI classes. Dia...

JJacildo Level 5 Flexeran Jan 11, 2021

Error Message FlexNet Inventory Agent FNMS Cloud FNMS On-premises How To Question

CertificateFile registry entry need be removed

Summary This knowledge base article provides an instruction on how to edit a Child Beacon registry key entry -- CertificateFile and why it may need to be done. Synopsis When a child beacon (not a top level beacon) is configured in an FNMS Cloud hiera...

by Kevin_Hou Flexera Alumni May 26, 2018

FlexNet Manager Knowledge Base