Summary This KB article addresses the following error which may appear in the recognition.log file when running the ARL update: 2023-11-20 01:14:39,879 [ft.Recognition.Program] [FATAL] An unhandled exception occurred. System.Exception: Error running ...
This article is a part of a wider topic, see parent page. Configuring SAML in WebUI (Cloud) Prerequisites: You have the following information that you acquired from your IdP: Metadata.xml file or metadata URLIdP X.509 public key certificate (optio...
This article is a part of a wider topic, see parent page. Configuring SAML application in Okta Step 1 - Creating the SAML application Go to Okta Admin and navigate to Applications page.Click on "Add Application" button and then click on "Create New A...
You may receive the error The revocation function was unable to check revocation because the revocation server was offline on a device running the FlexNet Inventory Agent when uploading inventory data or downloading policy. This issue can occur becau...
Symptoms: On the All Licenses page or License Properties, our Purchased Entitlements are either 0 or do not match the Microsoft 365 summary of our total purchased License Entitlements. Diagnosis: 1. On the Application Server/Beacon device running ...
Symptoms: When we attempt to navigate to pages in the Web UI directly - entering the URL manually into the address bar, for example: <FNMS URL>/Suite/datainputs We see a red bar Unexpected Error thrown, and are not able to access the Data Inputs pag...
Symptoms: In the 'Publishers at Risk' Summary, we note a Publisher which doesn't appear to be linked to any of our Licenses. Diagnosis: If we search the 'All Licenses' view, we note no Licenses for this Publisher When we select this Publisher on...
Symptoms: .gz file upload is failing for Beacon-generated compressed files. Bstat.gz and actdir.gz files (reporting Beacon Status and Active Directory inventory respectively) are generated on the Beacon, but do not leave Incoming\BeaconStatus and In...
Symptoms: In the ComplianceReader or System Tasks logging, we note error messages being thrown by our Microsoft 365 / Office 365 (Deprecated) / Microsoft Azure / Amazon Web Services / Salesforce Adapter - this always fails at a particular stage, men...
Symptoms: On the Inventory Beacon UI, when trying to create a new Powershell Connection (e.g. O365, AWS, Salesforce), we see the following error message being thrown: System.Exception: PowerShell connection exception, possible reasons include malfo...
Symptoms: Our SCCM import task is constantly timing out. On our System Tasks page, we can see the SCCM inventory import task remains 'In progress' until timing out. Expanding the + icon to expose the sub-tasks, we can see the Gathering inventory dat...
Synopsis This article assumes that you have already stood up a server with SQL server, and have moved the database to that server. This article will cover the re-connection from your old connection settings to the new instance. Resolution There a...
This article is for FlexNet Manager Suite cloud customers experiencing issues with FlexNet Beacons 13.5.x through 13.8.x. FlexNet beacon 14.0.x (released with 2019 R2) corrects an issue with FlexNet Beacon installers included with FlexNet Manager Su...
Symptoms: ARL import (mgsimportrecognition.exe) may fail with the following error: The client and server cannot communicate, because they do not possess a common algorithm Diagnosis: Several versions of .NET framework need additional treatments in...
