FlexNet Manager Knowledge Base

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Knowledge Base Articles

Failed to link an inventory to an asset

SummaryWhen users try to link a computer from the inventory list to an existing asset, error message is returned saying "1 of the selected computers failed to link to the matched asset" 1 of the selected computers failed to link to the matched asse...

acurry by Flexera Alumni
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No upload servers are configured

SummaryNo upload servers are configuredSymptomsGenerating inventory without the Upload=False switch or attempting to upload files from the agent fails and the tracker.log / uploader.log contains: "Error: no upload servers are configured"CauseThis...

acurry by Flexera Alumni
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Uninstalling ManageSoft for managed devices

SummaryThis article describes some options for removing the ManageSoft for managed devices software from a Windows computer. An approach based on performing a simple automated uninstall of the software is provided, along with an alternate approach th...

acurry by Flexera Alumni
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SKU Library Update Report

SummarySKU LibSKU Library Update Reportrary Update ReportSynopsisThe SKU Library Update Report is provided to help identify the latest installation of the ManageSoft SKU Library (a SKU is a Stock keeping Unit, a numbering system that identifies softw...

acurry by Flexera Alumni
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ARL download location change

SummaryThis KB article deals with - ARL download location changeSynopsis Location for downloading the ARL has been changed after ECM 8.2Discussion As of ECM8.2, the default ARL download location has changed from http://www.managesoft.com/support/...

acurry by Flexera Alumni
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Enable debugging in Flexnet Manager

SummaryThis KB article deals with: Enable debugging in Flexnet ManagerQuestionHow can the debug level be changed for log files generated by Flexnet Manager and Flexnet Agent?AnswerFor Flexnet Agent (FNA): Make sure the FNA service has been stop...

acurry by Flexera Alumni
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LDAP Configuration with FLEXnet Manager

SummaryThis article discusses the fields that need to be configured for LDAP support.SynopsisFlexNet Manager can be configured to retrieve user information from a LDAP directory service. However, if the configuration is incorrect, the following or si...

acurry by Flexera Alumni
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Fix for 'org.xml.sax.SAXException'

SummaryThis article is about the fix for 'org.xml.sax.SAXException'" in the flexnet log for seemingly no particular reason. This may also be accompanied by an exception when a FlexNet Agent fails to connect with the FlexNet Manager.Symptoms Error in...

acurry by Flexera Alumni
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