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SummaryHow does FNMS handle Citrix devices without a physical computer record?QuestionThere are some devices that access Citrix applications that won't have an inventory record attached e.g. home computers, how are these handled in FNMS when imported...
SummaryThis article will provide details on a Windows agent that doesn?t inventory a serial number of a device.SynopsisThis article will provide details on a Windows agent that doesn?t inventory a serial number of a device.DiscussionWhen the Complian...
SummaryFor the application SQL Server 2000 there is no Edition information and it has "(unknown component)" in the name and Product, why is this?QuestionFor the application SQL Server 2000 there is no Edition information and it has "(unknown componen...
SummarySCCM 2007 does not report back information about Number of Cores.SymptomsThe SCCM2007 does not report back information about Number of Cores (NumberOfCores). Therefore, no information about number of cores can be imported into FNMP.The number...
SummaryThis article lists several common problems that people can encounter when setting up the Business Reporting Portal using Cognos, and provides steps to diagnose and correct these problems.SynopsisThis article lists several common problems that ...
SummaryThe debug log file cannot be rotated in the same way that a report log can be rotated.QuestionAs report log files can be rotated, is it possible to do the same with debug log files from the vendor daemon / license server?AnswerUnfortunately th...
SummaryWhen performing an upload from an Inventory Beacon to another Beacon or the Inventory server running Windows 2008 Server this fails and the following information can be found in the upload.log log file.SymptomsWhen performing an upload from an...
SummaryHow does the Inventory Agent (ndtrack.sh) function on non-Windows machines, and what does it require?QuestionHow does the Inventory Agent (ndtrack.sh) function on non-Windows machines, and what does it require?AnswerDuring Remote Execution the...
SummaryThis article covers how to configure inventory beacons to replicate files with the administration server when they need to go through a proxy server.SynopsisThis article covers how to configure EDS distribution servers to replicate files with ...
SummaryManually installing a FNMP agent on a MAC OSXSynopsisBelow is a basic guideline on how to install an agent manually on a Mac OSX machine.Discussion1. Mount dmg from Mac OS folder 2. Run pkg from dmg 3. Accept the default prompts to in...
SummaryHTTP Error 403.14 - Forbidden - The Web server is configured to not list the contents of this directory.SynopsisWhen user tries to access or test the default web services through Internet Explorer for FNMP, he gets a "Server Error in Applicati...
SummaryMinimum Access Rights Required for Connection to ILMT DatabaseSynopsisThe minimum access rights required for a connection to an ILMT database are read permissions to the following tables:adm.agentadm.agt_vm_reladm.controladm.measureadm.nodeadm...
SummaryFailure to discover / inventory VMware vSphere 5 vCenter or ESXi server from a Windows Server 2003 or Windows XP distribution server (or administration server).Symptoms Failure to discover / inventory VMware vSphere 5 vCenter or ESXi server f...
SummaryAdding the Business Reporting Portal to an existing FlexNet Manager Platform installationSynopsisIntroduction This article covers the steps required to add and configure the Business Reporting Portal to an existing FlexNet Manager Platform in...
SummaryHow to change the FNM password in the configurator to match a new database passwordSynopsisThe password of the database for FNM Admin and Reporting has been changed. How can this be updated within FlexNet Manager?DiscussionThis can be done by...
SummaryThis article provides guidance on how to resolve http error 405 when uploading filesSymptomsThe IIS log shows HTTP error 405 The uploader log contains the following lines: Error 0xE0500195: HTTP error 405Error 0xE050044D: Failed to create re...
SummaryInventory Date shows a future date in the Inventory gridSymptomsWhen viewing the Inventory grid, you may see a future date in the InventoryDate column. FNMP / FNMS will no longer update inventory for these machines if the incoming inventory sh...
SummaryWhen users try to link a computer from the inventory list to an existing asset, error message is returned saying "1 of the selected computers failed to link to the matched asset" 1 of the selected computers failed to link to the matched asse...
SummaryNo upload servers are configuredSymptomsGenerating inventory without the Upload=False switch or attempting to upload files from the agent fails and the tracker.log / uploader.log contains: "Error: no upload servers are configured"CauseThis...
SummaryThis article describes some options for removing the ManageSoft for managed devices software from a Windows computer. An approach based on performing a simple automated uninstall of the software is provided, along with an alternate approach th...
