During agent inventory, core dump files may be generated in /opt/managesoft while the inventory process is completing. This issue occurs because the Java executable crashes when the agent tries to retrieve version information during the inventory sca...
If a beacon is misconfigured, you may receive a red bar error when opening the Beacon page in Flexera One ITAM or FlexNet Manager Suite. This error is often caused due to a beacon being set as its own parent. In the log, it shows an error like the f...
Beacons in FlexNet Manager Suite require the IIS website to use the default name used by IIS ("Default Web Site"). If your website uses a custom (non-default) name, you may receive the error below. The error occurs when configuring the "Local web ser...
Those in medium to large-sized environments using PostgreSQL may experience performance or connection issues when processing data if the default connection pool size is used. By default, the connection pool size is set to 300 in FlexNet Manager for E...
An issue can occur after setting up a new license server in the web UI, or updating the license file, in which FlexNet Manager for Engineering Applications can’t see the options file. When this occurs, you may be unable to rotate report logs on a sch...
SummaryOne off upload of Purchase Orders using the default templates is failing with error "Working directory invalid"SymptomsTrying to perform a one-off upload of purchase order line items using the default templates. During the import the of purcha...
Symptoms When running the FlexNet Manager Suite Config.ps1 configuration script, you receive an error similar to the one shown below; Exception calling "Extract All" with "2" argument(s): Could not find a part of the path. For example: Caus...
Summary This article describes the location of the FlexNet inventory agent Debian Linux package (.deb) installer. Symptoms The FlexNet inventory agent Debian Linux package (.deb) installer is not available for download rom the from web UI. If you cho...
After applying the latest service pack (SP1) to your FlexNet Manager for Engineering Applications 2022 R1 install, you may be redirected to a URL using HTTPS when trying to access the web interface. Once you’ve installed Service Pack 1, a redirect v...
FlexNet Manager Suite can manage a certain number of inventory devices based on the terms of your FlexNet Manager Suite license. If you import more inventory devices than your FlexNet Manager Suite license will allow, you'll have a 30-day grace peri...
The Microsoft Data Link Error can occur when testing Business Adapter Studio's connection to Microsoft SQL Server during the "initializing provider" step. This error often occurs because the beacon doesn't have the correct native client installed. Th...
When running a Usage Summary report, the report can fail with the following error: Unknown Error [Incident# 4269-805] Illegal character in name: ''. This error occurs due to an issue with the HTML output in FlexNet Manager for Engineering Applicatio...
An organizational structure import error can occur when importing a new or updated organizational structure into FlexNet Manager for Engineering Applications through the web UI or command line. The most common cause of the error is a misconfiguration...
Summary: Sometimes when importing your FNMS license, you may receive a tamper detected error if the certificates in the FlexNet Activation Wizard itself or FlexNet Embedded associated dependencies are missing from the path or are not trusted. If you...
Certificate revocation issues can occur with the Flexera Kubernetes agent when applying a custom CA certificate bundle. When using a custom CA certificate bundle, a volume is mounted within the container at /var/opt/managesoft/etc/ssl. When the stor...
When the Flexera Kubernetes inventory agent is configured for HTTPS protocol, it uses the standard bundle of trusted Certificate Authorities (CA) as distributed by Mozilla. However, if the beacon server's upload endpoint certificate is signed by an u...
If your Compliance Trend report generates blank, there are a couple of things you can initially troubleshoot for: Spelling errors: Verify database names are spelled correctly and make corrections if needed. For example, the Compliance Trend report l...
Linking an inventory to a recommended asset is a complex process that FlexNet Manager Suite performs. When you select the Accept Link button located on the inventory pages, it links the asset from the Recommended asset link column to the ComplianceCo...
To gather Oracle Database inventory from a beacon, you need the 32-bit version of Oracle Provider for OLE DB installed on your system. If this driver isn't installed, or if it's installed improperly, you will see errors in the trace level log files ...
Microsoft Visual C++ redistributable is required on the inventory beacon's endpoint. If you see the below error when uploading data from the beacon, it suggests Microsoft Visual C++ redistributable is missing from the device. Internal error 500 Serv...
