FlexNet Manager Knowledge Base

FNMS to ServiceNow Export stuck in Waiting state for scoped app 5.0.854

Description FNMS to ServiceNow Export stuck in Waiting state for scoped app 5.0.854. Take note that you won't notice the issue if you are only doing one of the following exports: HW, Apps, or Contract. However, if you run all 3 or just 2. The second...

JJacildo Level 5 Flexeran Jul 14, 2022

Defect Report FlexNet Manager Cloud FlexNet Manager Suite Servicenow integration Servicenow scoped app 5.0.854

ServiceNow to FNMS not generating XML file in Quebec MID Server

Symptoms: For ServiceNow Quebec - After running a ServiceNow to FNMS export you will notice that no XML file is generated in your Quebec MID Server. Even though checking the Export History indicates that the Export was successful. Diagnosis: Quebe...

JJacildo Level 5 Flexeran Oct 04, 2021

FlexNet Manager FlexNet Manager Cloud Servicenow integration ServiceNow Quebec

FNMS Integration with ServiceNow - Installations Missing in ServiceNow

Symptoms: After performing a full applications export from FNMS to ServiceNow, there are missing installations in ServiceNow which exists in FNMS. The applications do not exist in the staging table for ServiceNow, indicating that it was not brought...

Jellou Level 5 Flexeran Jul 01, 2021

FlexNet Manager Cloud FlexNet Manager Suite 2014 R3 FlexNet Manager Suite 2015 R2 SP5 FlexNet Manager Suite 2016 FlexNet Manager Suite 2016 R1 SP1 FlexNet Manager Suite 2017 R1 FlexNet Manager Suite 2017 R2 FlexNet Manager Suite 2017 R3 FlexNet Manager Suite 2018 R1 FlexNet Manager Suite 2018 R2 FlexNet Manager Suite 2019 R1 FlexNet Manager Suite 2020 R1 FlexNet Manager Suite 2020 R2 FNMS Cloud FNMS On-premises ServiceNow Servicenow integration

FNMS/ServiceNow Integration - OOTB ACL rules in v5.0.472 blocking access to CMDB tables

Description ServiceNow ACL (Access Control List) rules define who have read/write/create/delete rights to data/tables. The ACLs created by the Flexera integration application breaks the OOTB behavior and no one without 'flexera.admin' or 'flexera.vi...

JJacildo Level 5 Flexeran May 25, 2021

FlexNet Manager Integrations Servicenow integration

FlexNet Manager Knowledge Base