FlexNet Manager Knowledge Base

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Knowledge Base Articles

Cloud Service Provider custom report: the columns of the 'Cloud Instance' node are invisible if a custom Operator role is given

Symptoms: A custom report using the 'Cloud instance' node results in missing content unless the admin role or the OOTB Operator Role is given to the FNMS operator. Diagnosis: FNMS UI does not allow the CMInventory/list right to be configured on cu...

Hotfix for Known Issue: Data Warehouse export fails with error when locale date format differs between the database user & Windows account used for running the export: "The conversion of a nvarchar data type to a datetime data type resulted in an out-of-range value" (IOJ-2169655)

  Summary This article contains details of a hotfix for the following known issue: Known Issue: Data Warehouse export fails with error when locale date format differs between the database user & Windows account used for running the export: "The conv...

tpeacock by Level 4 Flexeran
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  • 5 kudos

Veritas vs Symantec - ARL update needed

SummaryThis article discusses the enhancement request raised to change the Symantec applications in the ARL which are now part of VeritasSymptomsVeritas was sold by Symantec earlier this year and Veritas is working independently now:https://www.syman...

When Cloning a View/Report the Filters Are Lost

Summary This article discusses the known bug where filters disappear after copying/duplicating a report. Symptoms The filters that have been set in the first creation of a custom report disappear when the report is duplicated. Steps To Reproduce 1. C...

amann by Flexera Alumni
  • 1557 Views
  • 2 comments
  • 2 kudos

Inventory device records for AWS instances are deleted if AWS status was "terminated" or failed to be retrieved at any time in the past

Summary Customers may not see inventories from the VMs on AWS on the "All Inventory" page when AWS import is not used. Symptom This issue shows the following symptoms:1) Inventories from the VMs on AWS come into the ImportedComputer table, but not i...

shirase by Flexera Alumni
  • 1111 Views
  • 0 comments
  • 0 kudos

Reconcile failure on step 'GetUniversalApplicationInstalledInstallerEvidence-CreateIndexes' due to maximum length exceeded

Symptoms: With SCCM import, the reconcile fails with an error similar to the one below: Failed to execute Reader 'GetUniversalApplicationInstalledInstallerEvidence-CreateIndexes' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\...

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