FlexNet Operations Knowledge Base

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FlexNet Operations Knowledge Base

“Bulk Entitlement" creation in FNO doesn’t generate web-reg keys even after waiting for many days of submitting the job.

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Summary: Customer creates Bulk Entitlement and tries to add the Web registry keys to it. The Flexera FNO GUI reports the message “Request XXXXXX to load web register keys successfully submitted. An alert will be sent after the request is processed.”...
by Revenera graghuram Revenera

Login to End User Portal gives "Error Occurred" Return to login

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Symptoms: As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot: Diagnosis: In the FlexNet log, below Exception will be written which points issue related to the ...
by Revenera dekumar Revenera

Flexera's Download Manager

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Question: How does it work? Answer: Flexera's Download Manager does not use either ActiveX control or Flash. The Download Manger checks the Origin HTTP header and validates the security of the download URLs using JSON Web Token Authenticati...
by Moderator akline Moderator

Multiple users unable to activate a FlexNet Embedded node-locked license on a device.

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Use Case A node-locked license activated on a machine is only able to be used by one user. When the second user tries to log in and activate the license using the same web register keys used by the 1st user they receive an error “license is invalid”...
by jyadav Flexera Alumni

How to stop sending emails, but only log them in FlexNet Operations email sent history

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This can be controlled by producer portal admins by selecting the settings present in FNO under System-->Config-->FlexNet Platform Server--->"Log emails in history, do not send them". The attached screenshot is for the reference to the setting. ...
by Revenera dekumar Revenera

Show entitlements with line Items having zero available copies by default in End User Portal

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This can be controlled using the FNO Producer portal administrator by selecting config present in Producer portal under System-->Config-->FlexNet Operations-->"Show Line Items with Zero Copies by Default". Below is a screenshot for reference to the ...
by Revenera dekumar Revenera

Show Product version in the Product column next after the product name in activatable line items on view device page

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This can be controlled using the FNO Producer portal settings present under "System >> Configure >> End-User Portal Setup >> Licenses Support Page" >> Hide Product Version Details. To show the Product Version, this setting must be disabled. Plea...
by Revenera dekumar Revenera

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