FlexNet Operations Knowledge Base

FlexNet Operations Reporter: Transition Readiness Guide

This guide helps users assess their readiness for the FlexNet Operations Reporter switch-over planned on August 6, 2021. We encourage FlexNet Operations Reporter users to complete the following tasks prior to the switch-over: Confirm current Flex...

cvirata Community Manager Jun 08, 2021

Cloud Product & Release Info Reporter

Amazon host ID is not available in FNO when Create License Host for Certificate license

How to create a certificate-based license activated against AMZN_IID and AMZN_AMI host IDs but these host IDs not available in the drop-down list (Add New Host -> Create License Host). Only available is AMZN_EIP which is another host of AWS, how to...

mrathinam Revenera May 20, 2021

ALM AMZN_AMI AMZN_EIP AMZN_IID Certificate Cloud HOSTID How To On-premises

Network Block or IP whitelist for FlexNet Operations Cloud

Summary Network Block or IP whitelist for FlexNet Operations Cloud Synopsis When configuring network security (firewall/proxy) rules customers may want to whitelist the IP addresses needed to connect to FlexNet Operations Cloud. Discussion We recomme...

akline Moderator Mar 01, 2021

Cloud Product & Release Info

IP ranges Whitelist

Reporter Upgrade FAQs

We've prepared this article to help you navigate the changes in the new version of Reporter. What are the benefits of the new Reporter?The upgrade of Reporter allows for an improvement in the overall Reporter performance and a more accurate dataset....

cvirata Community Manager Jan 28, 2021

Cloud Product Announcement Reporter

Files not available against Download package in End User Portal

Symptoms: Files are not showing under downloads in the End User Portal although there are valid files, download packages, and entitlements. Diagnosis: When a user clicks on Downloads in End User Portal he gets a message "There are currently no fil...

by dekumar Flexera Alumni Dec 31, 2020

Cloud Download ESD FlexNet Operations 2020 R1 FlexNet Operations Cloud

SWM-5090

Webservice example to Disassociate a user who is part of Multiple Accounts

Symptoms: Webservice example of how to disassociate a User who is part of multiple Accounts Diagnosis: How to programmatically disassociate a User from an Account Solution: Use the UserAcctHierarchyService?wsdl Import the UserAcctHierarchy...

bng Revenera Dec 23, 2020

ALM Cloud How To

Unable to delete draft entitlement

Symptoms: When the user tries to delete a draft state entitlement it gives an error "Error has been returned by Hibernate. [Incident# 1457-5054342]" although the entitlement ID did not map to any Host. Check the attachment "Draft state Ent.JPG". ...

mrathinam Revenera Nov 26, 2020

ALM Cloud Draft Entitlement Error Message Maintenance On-premises

Show Downloads w.r.t to bulk entitlements when login to EP using Web Register Key

Symptoms: When login into the End User Portal using the bulk entitlements web register key, it is giving a message "No products are available for download at this time. Please check again later" although the bulk entitlement has a valid product asso...

by dekumar Flexera Alumni Nov 19, 2020

ALM Cloud ESD FlexNet Operations 2020 R1 How To On-premises Question

download FlexNet Operations 2018 R1 SP1 FlexNet Operations 2020 R1 FlexNet Operations 2020 R3 SP3

How to enable or reset Producer User and Password for CLS

From 2020 R3 FlexNet Operations administrators now have permission to enable and reset the Cloud Licensing Server (CLS) producer user password for both existing and future Cloud License Server (CLS) instances. (A producer user password is used to ob...

mrathinam Revenera Sep 25, 2020

ALM Cloud How To How to enable Producer User How to enable Producer User Password LLM Question

Soap API to differentiate between CERTIFICATE and TRUSTED Storage license

GetFulfillmentsQueryRequest/GetFulfillmentPropertiesRequest takes in EntitlementID and returns any FNP licenses on the fulfillmentThe fulfillmentType parameter in the response can be used to differentiate between CERTIFICATE and TRUSTED STORAGE lic...

jyadav Revenera Sep 01, 2020

ALM API Certificate Cloud FlexNet Operations 2018 R1 FlexNet Operations 2018 R3 FlexNet Operations 2018 R4 FlexNet Operations 2019 R1 License Question Soap Trusted

FlexNet Operations Release Schedule Archive

This article lists the current year's past releases for FlexNet Operations Cloud. For upcoming releases, please see the Software Monetization Release Schedule. (NOTE: This requires you to log into the community as a Revenera customer. ) 2021 Release...

cvirata Community Manager Aug 28, 2020

Cloud Product Release

Login to End User Portal gives "Error Occurred" Return to login

Symptoms: As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot: Diagnosis: In the FlexNet log, below Exception will be written which points issue related to the ...

by dekumar Flexera Alumni Aug 13, 2020

ALM Cloud Error Message FlexNet Operations FlexNet Operations 2018 R1 FlexNet Operations 2020 R1 FlexNet Operations Cloud Hide log in With Activation ID option Hide log in With Entitlement ID option Hide log in With User Name option How To

The required flexnet configuration is not available to view this page

How to set MaxBorrowInterval to 0 in LLM when creating a License model

Set MaxBorrowInterval to 0 when creating a License Model in LLM would give an error "Value must be greater than or equal to 1" However, as a workaround, we can set some number (for an example 1) and create a License model and save. Then --> Open ...

mrathinam Revenera Aug 11, 2020

Cloud Error Message How To LLM Question

FNO Cloud Emails are being Flagged as Junk

Summary FlexNet Operations Cloud Entitlement emails that contain details about newly acquired licenses may be tagged as SPAM if an SPF record is not added in DNS. Synopsis When configuring SPF rules in DNS customers may want to know the IP addresses...

mrathinam Revenera Aug 11, 2020

ALM Cloud Email Entitlement junk LLM Question

How much ESD storage used

Execute the following steps to find how much ESD storage used for the FNO tenant(Customer) from the activation date to the current date. For ALM -> Go to Reporter --> Product Setup - Universe --> Select the fields [Partner Code, Partner Name, Partne...

mrathinam Revenera Aug 10, 2020

ALM Cloud ESD File How To LLM

FlexNet Operations Knowledge Base