FlexNet Operations Knowledge Base

FlexNet Operations Knowledge Base

Reporter Upgrade FAQs

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We've prepared this article to help you navigate the changes in the new version of Reporter. What are the benefits of the new Reporter?The upgrade of Reporter allows for an improvement in the overall Reporter performance and a more accurate dataset....
by Community Manager cvirata Community Manager

Show Downloads w.r.t to bulk entitlements when login to EP using Web Register Key

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Symptoms: When login into the End User Portal using the bulk entitlements web register key, it is giving a message "No products are available for download at this time. Please check again later" although the bulk entitlement has a valid product asso...
by Revenera dekumar Revenera

Soap API to differentiate between CERTIFICATE and TRUSTED Storage license

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GetFulfillmentsQueryRequest/GetFulfillmentPropertiesRequest takes in EntitlementID and returns any FNP licenses on the fulfillmentThe fulfillmentType parameter in the response can be used to differentiate between CERTIFICATE and TRUSTED STORAGE lic...
by Revenera jyadav Revenera

Login to End User Portal gives "Error Occurred" Return to login

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Symptoms: As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot: Diagnosis: In the FlexNet log, below Exception will be written which points issue related to the ...
by Revenera dekumar Revenera
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