FlexNet Operations Knowledge Base

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FlexNet Operations Knowledge Base

Trying to Email License from FNO End User Portal, user getting redirected to SSO login page

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Symptoms: Up on integration of SSO with FNO, when trying to email licenses from End User Portal, user is being redirected to the SSO login page. Diagnosis: It's been observed that from End User Portal of FNO when an attempt to email licenses was m...
by Revenera dekumar Revenera

Devices tab not listed after FNO On-premises upgrade

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Symptoms: It is seen that after the upgrade of FNO On-premises, the devices tab is not being listed either in producer portal or in end user portal even though customer has valid licenses of FNE. Diagnosis: FNO On-premises gets its licenses from Re...
by Revenera dekumar Revenera

Show Downloads w.r.t to bulk entitlements when login to EP using Web Register Key

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Symptoms: When login into the End User Portal using the bulk entitlements web register key, it is giving a message "No products are available for download at this time. Please check again later" although the bulk entitlement has a valid product asso...
by Revenera dekumar Revenera

Login to End User Portal gives "Error Occurred" Return to login

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Symptoms: As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot: Diagnosis: In the FlexNet log, below Exception will be written which points issue related to the ...
by Revenera dekumar Revenera
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