FlexNet Operations Knowledge Base

We’ve prepared this article to help you navigate the coming changes to the new version of Reporter and how they impact your day to day use of the product. Do I have to use the new reporter or can I continue to use the existing reporter?You can conti...

Symptoms: Webservice example of how to disassociate a User who is part of multiple Accounts Diagnosis: How to programmatically disassociate a User from an Account Solution: Use the UserAcctHierarchyService?wsdl Import the UserAcctHierarchy...

Symptoms: When login into the End User Portal using the bulk entitlements web register key, it is giving a message "No products are available for download at this time. Please check again later" although the bulk entitlement has a valid product asso...

GetFulfillmentsQueryRequest/GetFulfillmentPropertiesRequest takes in EntitlementID and returns any FNP licenses on the fulfillmentThe fulfillmentType parameter in the response can be used to differentiate between CERTIFICATE and TRUSTED STORAGE lic...

Symptoms: As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot: Diagnosis: In the FlexNet log, below Exception will be written which points issue related to the ...

Summary FlexNet Operations Cloud Entitlement emails that contain details about newly acquired licenses may be tagged as SPAM if an SPF record is not added in DNS. Synopsis When configuring SPF rules in DNS customers may want to know the IP addresses...

Question: How does it work? Answer: Flexera's Download Manager does not use either ActiveX control or Flash. The Download Manger checks the Origin HTTP header and validates the security of the download URLs using JSON Web Token Authenticati...

Symptoms: A GET features REST request to get the details of the features that are mapped to a CLS instance with valid expiry license, returns an empty result. An example of the request returning an EMPTY response: Diagnosis: ...