FlexNet Operations Knowledge Base

FlexNet Operations Cloud Service Pack Changelog

This article lists the changes and issue fixes introduced by FlexNet Operations Cloud service pack releases from FlexNet Operations Cloud 2020 R2 SP1 onward. ALM 2020 R2 SP1 (July 2, 2020) SWM-2732: Ability to manage additional users on self-...

cvirata Community Manager Jul 02, 2020

ALM Cloud LLM Product & Release Info Service Pack

Get Features REST call to Cloud License Server returns an empty response

Symptoms: A GET features REST request to get the details of the features that are mapped to a CLS instance with valid expiry license, returns an empty result. An example of the request returning an EMPTY response: Diagnosis: ...

mrathinam Flexera Jun 26, 2020

ALM Cloud How To

Why does "show fulfilled items" filter not show up in the search grid in List Entitlements page in the End user Portal?

The display of this filter is controlled by below config in FlexNet Operations: "System"-->"configure"-->"End-User Portal Setup"-->"Portal Navigation"-->"Hide License Support menu" When "Hide License Support menu" config is enabled or checked then ...

SPraveen Flexera Jun 17, 2020

ALM Cloud

Errors attempting to upload files

Sometimes the following errors occur when attempting to upload files via the Producer Portal user interface or when submitting loadFileImage transactions. "There was an unexpected error while copying the file into master storage. (Code: SM)" or "The...

akline Flexera May 28, 2020

Cloud Error Message

How to edit entitlements and other FlexNet Operations entities in deployed state?

FlexNet Operations entities such as entitlements, products, suites, feature bundles, line items can be modified in the deployed state or without changing them to draft. This is controlled by the FNO settings present under "System"-->"config"-->"Fle...

dekumar Flexera May 28, 2020

ALM Cloud FlexNet Operations 2017 R1 FlexNet Operations 2017 R2 FlexNet Operations 2017 R3 FlexNet Operations 2018 R1 How To On-premises Question

Unable to add a user, getting an error User already exists, but search does not return result

Problem: We were unable to add a user when we tried to create a user, we received an error that User already exists. When we searched for the user we were unable to get any search results. Solution:The logged-in user that was trying to add a new user...

mrathinam Flexera May 27, 2020

ALM Cloud Error Message user

How to set expiration date of each user explicitly in FNO ALM?

Follow the below steps 1.Go to System -->Configure-->FlexNet Operations. 2.Inside FlexNet Operations-->Enable User Expiration, tick the checkbox to enable the functionality . 3.Go to the user screen and set the expiry date as below.

jyadav Flexera May 22, 2020

ACCOUNTS ALM Cloud configuration ENABLE USER EXPIRATION EXPIRY FlexNet Operations 2019 R1 fno On-premises SYSTEM user

I don’t want users to be able to return licenses via the end user portal. How can the ‘Remove Licenses’ button be removed/hidden?

Remove Licenses option can be hidden through user permissions. Go to 'Roles & Permissions' --> All Roles --> Create New Role --> under Permissions --> Account Permissions - End-User Portal --> Deselect the 'Return' permission. This will hide ...

mrathinam Flexera May 18, 2020

ALM Cloud How To On-premises

How to make a member password expiry permanent or avoid password reset policy in FNO-LLM?

In FNO-LLM by default, a user password will expire after a certain period. After this, the user must reset the password to continue using the FlexNet Operations(FNO) portal. This password reset policy can be avoided for a user or member by granting...

dekumar Flexera May 07, 2020

Cloud How To LLM Question

How to get the email address to populate in the "Ship-to email" field and send entitlement emails while creating entitlement?

This can be achieved programmatically i.e by using Web Services Integration. The <urn:shipToEmail>?</urn:shipToEmail> field in "createSimpleEntitlementRequest" method from the EntitlementOrderService can be used to populate the emails. Multiple em...

SPraveen Flexera May 07, 2020

ALM Cloud How To

How to stop sending emails, but only log them in FlexNet Operations email sent history

This can be controlled by producer portal admins by selecting the settings present in FNO under System-->Config-->FlexNet Platform Server--->"Log emails in history, do not send them". The attached screenshot is for the reference to the setting. ...

dekumar Flexera May 07, 2020

ALM Cloud FlexNet Operations FlexNet Operations 2017 R1 FlexNet Operations 2017 R2 FlexNet Operations 2017 R3 FlexNet Operations 2018 R1 How To On-premises Question

Show entitlements with line Items having zero available copies by default in End User Portal

This can be controlled using the FNO Producer portal administrator by selecting config present in Producer portal under System-->Config-->FlexNet Operations-->"Show Line Items with Zero Copies by Default". Below is a screenshot for reference to the ...

dekumar Flexera May 07, 2020

ALM Cloud FlexNet Operations FlexNet Operations 2017 R1 FlexNet Operations 2017 R3 FlexNet Operations 2018 R1 FlexNet Operations 2019 R1 How To On-premises

Scheduling and Emailing Documents in Reporter

Scheduling and Emailing DocumentsEmailing documents requires the document to be scheduled. This scheduling can be recurring or a one-time execution.When scheduling a document, you can choose Email Recipients or Reporter Inbox as the destination. Rep...

jyadav Flexera May 04, 2020

Cloud documents fno On-premises Report Reporter Schedule

Show Product version in the Product column next after the product name in activatable line items on view device page

This can be controlled using the FNO Producer portal settings present under "System >> Configure >> End-User Portal Setup >> Licenses Support Page" >> Hide Product Version Details. To show the Product Version, this setting must be disabled. Plea...

dekumar Flexera Apr 30, 2020