FlexNet Operations Knowledge Base

Introduction: With out-of-the-box configuration, the Flexnet Operations Deployment Failed with the following error "JBAS015052: Did not receive a response to the deployment operation within the allowed timeout period [300 seconds]. Check the server ...

Symptoms: Up on integration of SSO with FNO, when trying to email licenses from End User Portal, user is being redirected to the SSO login page. Diagnosis: It's been observed that from End User Portal of FNO when an attempt to email licenses was m...

Symptoms: It is seen that after the upgrade of FNO On-premises, the devices tab is not being listed either in producer portal or in end user portal even though customer has valid licenses of FNE. Diagnosis: FNO On-premises gets its licenses from Re...

Symptoms: When an end-user tries to activate the product, an error message is shown as " The maximum number of returns is reached, contact your product vendor if you need help." with “Denied” result on the Flexera server. End-user will not be allowe...

Problem: Sometimes we are getting the exception "9999: [Incident# 9444-31116] java.lang.Exception: Unable to connect to AWS Redshift. See log for details" when we run the getDeviceRequest webservice (getDeviceRequest.JPG) and when we open the Devi...

Symptoms Getting "Internal server error" is seen in the user interface. We frequently see this error when mapping an entitlement to the device if the account has a large number of entitlements. Diagnosis Find the following error in Logfile: 12:03:33...

Symptoms: When attempting to activate an inactive user in FlexNet Operations the following error is produced: “Error has been returned by the Mail Service : No MimeMessage”. Diagnosis: This type of error typically occurs if the email template cont...

Symptoms: As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot: Diagnosis: In the FlexNet log, below Exception will be written which points issue related to the ...