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Login to End User Portal gives "Error Occurred" Return to login

Login to End User Portal gives "Error Occurred" Return to login

Symptoms: 

As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot:

Screenshot_18.png

Diagnosis:

In the FlexNet log, below Exception will be written which points issue related to the config of the login page of the end-user portal :

2020-06-04 23:53:25,469 [default task-59] ERROR (util) The required flexnet configuration is not available to view this page.
com.flexnet.platform.exceptions.ConfigException: The file contains invalid configuration information. [Incident# 0054-686971]
    at com.flexnet.operations.web.util.CommonUtils.isConfigHidden(CommonUtils.java:3809) [classes:?]
    at com.flexnet.operationsportal.web.actions.PortalLogonPageAction.showUserLogonPage(PortalLogonPageAction.java:528) [classes:?]
    at sun.reflect.GeneratedMethodAccessor3606.invoke(Unknown Source) ~[?:?]
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[?:1.8.0_92]

Solution:

If you are getting this error, this means your producer administrator has hidden all means of login to the End User portal from producer portal configs. A producer administrator can enable this config back by login to the Producer portal by unhiding the below screenshot configs present under system-->config-->"End-User Portal config"  as per the requirement.

Screenshot_3.png

 

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Version history
Revision #:
5 of 5
Last update:
‎Aug 13, 2020 05:42 AM
Updated by:
 
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